American Freight Furniture, Mattress, Appliance in Massillon - Reviews, Hours, & Deals

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Average rating 4.6 · 1197 reviews

Last updated Jul 20, 2026

Donavan Price· 5★ · 2026-06-27T21:34:13.221417368Z

Thomas was wonderful out the gate. His attention to detail, naturally kind disposition, and desire to provide fantastic service is more than enough reason to give this facility more of my business. He killed it!

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Josh· 5★ · 2026-01-03T04:16:42.888430130Z

We went to American Freight with not alot of hope of finding a couch. However we were totally wrong. Amazing prices and decent sized inventory. The best part was Thomas the salesman. He was extremely knowledgeable and very helpful and single handily sold us on our new couch! Not to mention we came in on a Friday afternoon and our couch is being delivered the next day. We will definitely come back. Thanks Thomas!

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Christina Rush· 5★ · 2026-06-11T10:10:25.786758298Z

My wife and I had the best experience with Thomas! Super friendly and helpful! He went above and beyond for us to make sure we got exactly what we wanted!

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Nina Iraheta· 5★ · 2025-12-18T22:24:42.804109109Z

Was able to get some great deals on a living room set, dining room table/chairs and refrigerator my only complaint would have to be that I selected the silver refrigerator at the Lincoln way location and It was even pointed out to me and brought to my attention by a sales associate who's name I believe was Gary but I could definitely be wrong, when items were delivered I was surprised to see see a white refrigerator that I hadn't even actually seen in the store. I called multiple times and never got through as well as never got a answer to any of the voicemails I left which was extremely frustrating and disappointing to say the least so I kinda got stuck with a refrigerator I didn't necessarily want but had no other option UPDATE EDIT: at the time of me purchasing these items I believe American freight was under different ownership and management than it is currently with that being said the current management reached out to me recently and offered me discounts and were willing to work with me to try to make right on the issue that I had regarding this review and even though they don’t carry refrigerators anymore, they still wanted to do what they could to make my experience better than it had previously been with the old management and I found that extremely considerate and I want my review to reflect honestly on American freight and the customer service that they’re providing currently… my original experience with this establishment that led to me creating this review was not a good one and it definitely was very demeaning and dismissive and as a customer, I felt very taken advantage of but with this new management/ownership, it was refreshing to feel seen, and my issue noticed even after so long that was very validating to me. I spoke with Thomas whom is the assistant manager and he was very kind and gave a lot of insight on how they are focusing on customer satisfaction and long term satisfaction for the customer. I’m definitely willing to give them my buisness and am happy with the service they were able to provide at this point in time !

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Sassie Sandra· 5★ · 2026-06-10T14:38:26.592461118Z

Thomas was an absolute delight and the friendliest salesman i ever met. He made deciding super easy and made the whole thing stress free! Thank you so much for all your hard work Thomas!

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