Ashley Furniture
El Paso, TX
Ashley Store is the largest furniture retailer in North America, offering a wide selection of furniture and home decor items. With over 1,000 locations worldwide, they provide a range of products including living room, bedroom, and dining room furniture, as well as mattresses and bedding. Customers can benefit from various financing options and local ownership at many locations.
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Real Google reviews from nearby shoppers
Average rating 4.5 · 5883 reviews
Last updated Jul 18, 2026
I walked in and instantly felt like I was at Disneyland, but for Furniture. Mr. Kayden Hall greeted me right away and quickly understood what I was looking for and guided me in the right direction. He showed me several options within my budget and made it much easier to make a decision. Especially, since they have a wide selection of styles. He then kindly let me walk around the entire floor to see everything they have, while I took the time to consider my decision. Ultimately, he made the deal work for both of us and I walked out satisfied knowing I secured the best bedroom furniture items I wanted.
View on Google⭐️⭐️⭐️⭐️⭐️ Absolute Best in the Business – Go See Gabe! If you are visiting Ashley Furniture on Airway El Paso , do yourself a huge favor and ask for Gabe in sales. I cannot recommend him highly enough. From the moment we walked in, it was clear that Gabe operates at a level of professionalism and expertise that is incredibly rare to find. What sets Gabe completely apart is his genuine approach. He didn’t just try to sell us furniture; he actually took the time to listen to exactly what we were looking for, understanding our style, space, and needs perfectly. He is exceptionally knowledgeable about the entire inventory, materials, and customization options, answering every single question we had with absolute confidence. On top of his expertise, he is incredibly courteous, patient, and never made us feel rushed or pressured for a single second. Gabe is a master of his craft and truly the best in his field. He turned what could have been an overwhelming shopping trip into a seamless, enjoyable five-star experience. Thank you, Gabe, for the outstanding help today—Ashley Furniture is lucky to have you!
View on GoogleWe had an amazing experience at Ashley Furniture Store thanks to Miguel Herrera! As a manager, he truly went above and beyond to help us. He was incredibly knowledgeable, patient, and made what felt like a huge investment on a Tempur-Pedic mattress seem as simple and comfortable as buying a new jacket. Every question we had was answered, and we left feeling confident and excited about our purchase. We are so grateful and will definitely return to seek Miguel’s assistance again!
View on GoogleI purchased a sofa and Gabe helped me out. He was so knowledgeable, not pushy and took his time to explain everything from the fabrics to the mechanics. We highly recommend working with him. Easy going and very professional. We are happy we stopped by Ashley’s furniture store. They are under construction but don’t let that stop you, because the sales people are ready to take care of you. Thank you Gabe for the great service.
View on GoogleTerrible experience with Ashley furniture , I purchased a sectional on Aug 30,2025. A sectional that costed me including the warranty almost 6500$. During my visit and when I completed the purchase I was never told that it will take over 2 months to deliver. The first half of the couch was delivered on 10/11/2025 to be told the other recliner and other piece of furniture are not available. Now, in a month or so, one of the recliners stopped working. I did my due diligence; plugged and unplugged the adapter ,still no result. I emailed customer care so they can tell me (plug and unplug the adapter) via back and forth emails over a period of a couple of days.This was a waste of time. Then they emailed me stating they shipped that part ,which was delivered today 11/20/2025. And the technician will be here on 12/10/1025. This is absurd to happen during the holidays. Mind you, I’m expecting guests during Thanksgiving. I called and emailed customer care two days ago after I made a stop at the Ashley store and they said they can’t help with the compliant and gave me a phone # . They did offer me to deliver the two missing pieces on Nov 21 instead of Nov 25. I contacted customer care and requested for the recliner with the problem to be replaced and I have yet to get a response. This is a nightmare and not acceptable given the amount of money that this furniture cost. I need my furniture before Thanksgiving and this is the least they can do before I file a compliant through BBB. I ordered on 8/30/2025 and you are telling me I will have my whole sectional functioning in 12/10. This is not acceptable . *******New update 11/20/2025 , I called the number that the person who replied to my review provided, which is the same number I called earlier this week and asked for a replacement for the defaulted recliner, they said they will get back to me in 72 hours, I have yet to get a response. I called that number again and I asked to speak to a manager and they said “NO” . They will submit my request on Tuesday because they can’t replace the recliner without a technician ‘s input. If you knew that from the beginning , why the back and forth emails , why you didn’t send a technician. Are you expecting the customer to figure this out??? Again , technician won’t be out till 12/10. How my guests are supposed to sit on the coach as pictured. At this point , you guys can have the coach back and give me back my money if this is not resolved before Thanksgiving. I already filled a compliant with BBB today. Dalia Poole ***************** Ashley delivered the last two pieces on Nov 21/2025 of my sectional shown in the picture. Today is Nov 24/2025 The buttons on the side are only moving the foot part. The other two buttons that control the back ARE NOT WORKING. I don’t understand the sorry job and the disservice you guys have provided so far. I need this fixed or replaced. Video below.
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