Michael· 1★ · 3 months ago
In store experience was great! But I am extremely disappointed and frustrated with my recent delivery experience from Ashley Furniture.
The delivery team was careless and unprofessional from the moment they arrived. They left trash and packaging materials inside and outside my home—including plastic wrap, foam, and sharp objects like nails. My rugs were left dirty, and several of my new couches were stained and arrived with visible damage.
To make matters worse:
• Furniture parts were missing, which means I now have to take another day off work to wait for a follow-up delivery and installation—completely unacceptable.
• They damaged my door frame while bringing the furniture in.
• Items were improperly leaned against my wall, leaving visible scuff marks and dents.
• Loose hardware and protective stickers were left behind, and overall it felt like the job was rushed and done with zero attention to care.
This entire experience has been a massive inconvenience and a complete letdown. I expected far better from Ashley Furniture, both in product quality and customer service. I now have to spend extra time and money fixing issues that should have never occurred in the first place.
I strongly urge others to inspect every piece thoroughly, document everything, and hold Ashley accountable for delivery damage and poor handling. Ashley, you need to do better—this is not how you treat customers or their homes.
Next day update. The delivery team returned and are still missing parts. Now I have to take a 3rd day off work in a row in order to accommodate them for their mistakes. Help me make it make sense, that I pay for furniture and hold up my end of the agreement and they not only once but twice now have failed to deliver the items when expected and yet I am the one losing wages and time off from work to help them hold their end of their agreement.
View on GoogleXavier S. Laurente· 5★ · a month ago
To Ashley Store Manager,
I would like to take a moment to recognize and sincerely thank your team member, Elmer, for the outstanding assistance he provided me during my recent furniture purchases.
Elmer was extremely professional, patient, and knowledgeable. He carefully reviewed my selections, explained the details clearly, and made sure that everything was processed correctly. He also ensured that delivery scheduling matched my needs, which gave me peace of mind during this busy time.
Because of his excellent customer service, I felt confident with my purchase decisions and appreciated the smooth experience. Employees like Elmer reflect very well on Ashley, and I hope his efforts are recognized.
Thank you again, and please extend my gratitude to Elmer for a job well done.
Sincerely,
Xavier
View on Googlek4reel· 5★ · a month ago
Antiwan Faulkner was AWESOME! He greeted us and then left us to look around with NO sales pressure. When we did have questions after finding furniture we liked, he was super helpful and made the purchasing process so easy. He was such a knowledgeable, nice, friendly, kind and helpful young man. Thank You for such a great experience. And we love the furniture and the price the manager approved.
Thanks again!
Kelly
View on GoogleE Sands· 5★ · 2 months ago
Angel from Fresno Ashley !!
had such an outstanding experience with Angel! From the moment I reached out, I was greeted with genuine kindness, professionalism, and efficiency. He listened carefully to my concerns, took the time to understand my needs, and went above and beyond to make sure everything was resolved quickly and smoothly.
What really stood out was his positive attitude and willingness to help—it never felt rushed or transactional, but truly personal. It’s rare these days to find someone that combines both competence and compassion, and he absolutely nailed it.
Because of this experience, I feel confident and valued as a customer. I cannot recommend his personal service highly enough—top-notch in every way!
Keep up the good work Angel!!!
View on Googlemary tunnell· 5★ · a month ago
Tim was great with me and my husband and was able to help us with what we were looking for. We had to leave after we purchased one item and saw another on the way out that we liked, we couldn’t stay because my husband had to work and he was able to help us check the price on it through text message and I went back down later to purchase it. Really appreciated his time and effort.
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