Moke Mime· 4★ · 2026-01-03T19:15:07.348395599Z
To: Mr. Parrott, Owner
Ashley Furniture – New Bern, NC
Subject: Recognition of Outstanding Sales Leadership and Request for Delivery Fee Reimbursement
By way of introduction, I am the retired Deputy Commander of the United States Marine Corps Depots. Over a career spanning more than five decades, I have led senior military and government leaders and worked with countless professionals across industries where ethics, accountability, and execution matter.
I am writing to you because I was informed through friends and fellow business owners here in New Bern, that you are the owner of the Ashley Furniture stores in New Bern and James City. Based on that, I wanted to ensure this feedback reached you directly.
First and foremost, I want to recognize and commend Tim, the Sales Manager at your New Bern store. His professionalism, positive attitude, and ethical approach were exceptional and deserve formal recognition.
Tim did not simply “sell” furniture but he educated my wife and I.
He took the time to clearly explain Ashley’s policies, the company’s commitment to customer satisfaction, and how Ashley stands behind its products. His transparency, integrity, and calm professionalism were refreshing and deeply credible. In my experience, Tim ranks among the top five sales or customer-facing professionals I have worked with in my lifetime.
Ashley should do more than simply acknowledge Tim’s performance. Leaders of this caliber should be recognized and, frankly, promoted. He is precisely the type of professional who builds long-term customer loyalty and brand trust.
Because of Tim, I am now an Ashley customer for life. I will also personally ensure that my military colleagues, friends, and business associates know that Ashley Furniture in New Bern and James City are the stores to patronize, and that when visiting the New Bern location, Tim is the person they should ask to speak with.
Regarding delivery:
I want to be very clear that the delivery personnel themselves were courteous and professional. The issues I experienced were not their fault. However, it was evident they had not been properly trained on the installation of this particular sectional.
After delivery, the sectional was misaligned and not operating as advertised. The delivery folks and I have attached a pic of that. They also noted it on their delivery paperwork before I signed.
Upon inspection, I discovered a pinched wire (second pic) and missed locking tab on the original pieces, that were causing the issue and misalignment. At 67 years old, with a bad shoulder, I was required to completely disassemble the sectional, unwrap and correct the pinched wire, align pins properly, and then reassemble the entire unit myself.
The good news is that once corrected, the sectional now looks great and operates exactly as advertised. I have pics of that too.
That said, because I personally had to perform work that should have been completed during delivery and installation, I am respectfully requesting reimbursement of the $180.00 delivery and installation fee. I believe this is a reasonable request given the circumstances and the physical effort required to correct the issue.
In closing, I want to emphasize that my overall experience with Ashley, due almost entirely to Tim’s leadership and professionalism, was extremely positive.
With improved delivery training and recognition of your top performers, Ashley New Bern will continue to set the standard for customer service in this community.
Thank you for your time and consideration.
Very Respectfully, M&M
P.S. You can call me directly to discuss if you would like. My sales number, this was my second purchase, was 1500021790 and was made on 12/11/2025. It has my number.
Thanks again.
View on GoogleKris Ronan· 1★ · 2026-03-02T22:27:16.353772836Z
Had an extremely bad experience with Ashley furniture so was not thrilled when the wife found a sofa she wanted and Ashley was the only store that had it. Gave them a second chance and ordered it, was assured it would be delivered before a trip, followed up at 2 weeks and was told the 2nd when no delivery was scheduled called to follow up and now being told another 10 days. Ashley will say whatever it takes to make a sale and get your money then not care about you getting what you paid for when they told you would.
View on GoogleBennie Grady· 5★ · 2026-05-03T22:33:24.227888230Z
Thanks Mr. Mike for making our visit today a success. Your kindness and assistance was greatly appreciated! We’ll be looking forward to enjoying the two new recliners you sold us. Thanks again for all your help!
Bennie & Lori
View on GoogleRachel Rice· 5★ · 2026-06-08T15:36:06.840821429Z
Katie gave us the best experience! We can in with what felt like a bus full of kids. She was so kind, understanding, patient, and helpful to us and our kids. She gave us a quote and we left to think about it and visit other options. The day we came back, she was about to leave but stayed just for us. We got exactly what we were looking for and couldn't be happier!
View on GoogleJim Neeld· 5★ · 2026-03-19T00:20:28.052581313Z
Our salesperson, Mike, was very helpful. Knows the inventory and had some really good tips. He took his time and answered all our questions. And Maggie at the desk was equally helpful and professional. Good store with good people!
View on Google