Ashley Furniture
San Marcos, CA
Ashley Store is the largest furniture retailer in North America, offering a wide selection of furniture and home decor items. With over 1,000 locations worldwide, they provide a range of products including living room, bedroom, and dining room furniture, as well as mattresses and bedding. Customers can benefit from various financing options and local ownership at many locations.
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Real Google reviews from nearby shoppers
Average rating 4.5 · 2587 reviews
Last updated Jul 25, 2026
It was time to update our couch. We went to Ashley and Zack Frost helped us. We sat on probably every couch with our young kids and he was patient and kind. He asked what we were looking for and showed us several great options. We didn’t buy that day, but knew we’d be back to buy from here after such a great experience just looking. He followed up to see if we had any questions. We went in a few weeks later, when we’d made our decision, and He took great care of us! The new couch looks great in our space and will accommodate family and guests! Can’t recommend Zack Frost enough for his kind and professional approach to help us find our new couch!
View on GoogleUpdate Love the chair i got. And administration did reach out and honor and fix the issue with my discount on the second chair as I loved my chair so much we got a second one. I appreciate the follow up and getting it situated. Just find the right associate in store and everything should be great! Don't have much too say about the staff other than pretty frustrating. I went in with Ashley furniture discounts emailed too me, yet I was told the on-site store isn't affiliated with the website so twice I was denied discounts that were sent saying in store only. Like um ok. Won't be going back to purchase my couch but got a great recliner chair. Love it!!! Ironically I got a response about my review and after sending my information they gave response claiming my discount was applied which should have been 100$ on my next purchase, and told it was applied however as I sent both recliner chair purchase receipts it clearly shows I paid the exact same price for both chairs so definitely no 100$ discount on next purchase and no help from administration office and discount emails are a joke so Im not intending to try and go use my most recent email discount (in store only) 🤣🤣 on the couch I wanted. I actually see in other reviews that discounts and pricing is a problem in general with this furniture store.
View on GoogleI’m having the worst experience with Ashley Furniture. Their Sales Reps are friendly, their drivers are friendly - their customer service call center / distribution center is TERRIBLE! Mid April, my husband and I purchased the Havalance Dining Set - Table, 2 Captains Chairs, 6 Side Chairs. When it was delivered to us the following week, the table had several flaws, and the chairs were all inconsistently put together, and there were snags in the fabric. This was noticed in our Driveway as the delivery crew was unloading the truck. I should have refused the shipment at that time, but the delivery driver said they will take care of us and make it right and I trusted his word. He had customer service contact me, and I sent photos immediately as it was being delivered. The following week they sent a technician to repair our brand new set. First of all, paying $3500 For this set, we deserved brand new, not terribly flawed and then someone attempting to repair. There was no way you could repair the flaws on site. After going back-and-forth with customer service, they agreed to replace the entire set. Mind you each time we’ve had to take time off work to meet the driver at our home. Well, after spending an entire day waiting, the delivery drivers showed up - They were supposed to retrieve our original set and deliver a brand new set. I had specifically requested that someone at the distribution center thoroughly inspect the set to make sure there were no flaws. Well, not only did they not bring another set they only brought three pieces. I did not bother having them unload them from the truck, I asked the drivers to please take our original set and they said they couldn’t pick it up unless they left something with us. So, Almost 3 weeks later we were left still holding onto our flawed set. Finally, they agreed to come and pick up the set and give us a refund. They told me that refund would take 3 to 5 business days. After five business days, there was still no refund and once again I’m communicating with customer service mind you I’m starting over and re-explaining the situation every time. Customer service then told me it would take 7 to 10 business days. I asked why the original customer service rep told me it would be 3 to 5 business days and there was no explanation provided. Finally received the refund minus the delivery fee. I still have a balance due on my account for almost $340 for the delivery fee of defective furniture that I no longer have. It’s not our fault the furniture was defective, it’s not our fault that customer service did not hold up their end of the bargain and deliver a new set after thoroughly inspecting it. The runaround from customer service prompted us to make the decision to return it altogether instead of replacing it because we Completely lost confidence that we would be properly taken care of by Ashley customer service. I’ve been communicating almost daily via text with Ashley customer service once again starting over every time re-explaining the situation. They said it’s their policy not to refund the delivery fee. I’ve asked them to escalate this to management and each time I’ve been told that someone will personally follow up with me in 24 hours. This time instead of being proactive after 28 hours has passed And following up yet again, I Decided to be patient and wait. Well, my last correspondence is from Tuesday and it’s Friday afternoon at 5:22 PM and I am still unable to get a response from Ashley customer service. I’ve attempted to contact the store to speak with a manager there and every time I call I’m rerouted to the Philippines -This was confirmed by the representative on the phone.- I am so angry!
View on GoogleHad a great experience with Joseph. Went in looking for a couch and a dresser, he was super patient with us as we were still trying to figure out what we wanted. No pressure on what to choose or to get the most expensive item. He explained everything thoroughly on their quality, and their protection plans and gave us room as I discussed with my partner on what we wanted. Process was super quick and painless, cannot recommend this place or working with Joseph enough. We are super excited to get our furniture.
View on GoogleMy first time in the Ashley Showroom after viewing their products online. I purchased a chair in the store and checked the price match policy before placing the order as the store was closing soon. I went home and found the chair $50 cheaper from Ashley online. I took a screenshot to document what I found them contacted Ashley customer service that same week, but they didn't honor their price match. They wasted an hour of my time on the phone before denying my request. I tried again the following week when I saw it again on sale (and to give Ashley another chance to make this right), but again I was denied. I try to get the best deal when I make purchases so this was more on principle than the $50. If they had honored the price match, I had planned on making multiple additional purchases, but not after this. I'm actually shocked at how poor the customer service was in regards to this issue, so I will choose to take my business eelsewhere. I can't speak to the quality of the furniture yet as I haven't used the chair yet.
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