Big Sandy Superstore - Cincinnati in Cincinnati - Reviews, Hours, & Deals

What Your Neighbors Say About This Mattress Store

Average rating 4.8 · 1432 reviews

Last updated 10/28/2025

Kathy Cobb· 5★ · in the last week

Big Sandy Superstore is top notch from ordering to delivery. I thought the in store service was great, but the delivery and set up.....they were on time, friendly, quick and a great delivery duo!! When I purchase, or my friends purchase, furniture again I will be asking for the Kameron and Ricky delivery duo! Apparently my dog likes it too!

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Audrey A· 1★ · 4 months ago

UPDATE: I posted 4 weeks ago about the Whiskey bed suit I had ordered online back in May. The bed had broken on the second night. I was assured by the online team that the bed would not need slats. The store manager at Kenwood reached out in an attempt to fix the issue by ordering slats and new side rails for the bed. However, we had to pick up the slats and install them ourselves. We were also offered (over the phone) a $100 gift card. My boyfriend picked up the slats and was not given the gift card and was given the wrong slats. The box said queen/king, however when we opened the box the slats were for a queen. I reached back out to management to fix the issue again, and they ordered another set of slats to be delivered and installed. In the meantime, I ended up having to go to Lowe's to have a 2x4 cut down as supports so we had something to sleep on. I ended up having to reschedule the original delivery date due to work and thankfully I did, because they had the wrong address on file when trying to reschedule. The associate I spoke to also said that someone would call the day before to set up an installation time -no one ever did. When the day finally came for the delivery, the delivery team opened the new box to find there were no support legs. They had already broken down what my boyfriend and I had fixed up, so the solution was to lay the new slats on the bed, take pieces of the 2x4 I had cut down and lay them under the slats for a haphazard fix. The delivery team then told me that someone at the warehouse would contact me to schedule support legs to be delivered and installed. This was this past Thursday. No one has reached out. Now it is Sunday, and the bed HAS BROKEN AGAIN! I am completely fed up with this! We have been dealing with this for over a month and are scared to sleep in the bed! I have a cat who normally sleeps under the bed at night, what if she was under there when it collapsed? We are not over weight, we are average and this shouldn't be happening! ORIGINAL POST: I ordered the Whiskey king bed suit and mattress online. I was assured that I would not need a box spring and that the bed frame included slats. The furniture was delivered on Wed and the delivery people assembled the furniture, however they told me that I would need a box spring or another set of slats. I called the local store to question whether I actually needed a box spring and was referred back to the Internet sales teams. Internet sales reached out and confirmed that the slats were installed based on the pictures sent by the delivery team. Fast forward to Thurs night - I get into bed and the bed breaks in multiple places. I've reached out to the customer service number via call and text with no response.

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Erin Hopkinson· 5★ · 2 weeks ago

Mellissa helped me find a great deal for a beautiful couch. She anticipated my needs, and I would recommend her, or the Big Sandy to anyone looking for any home furnishing needs!

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Penny Bohnert· 5★ · a month ago

WOW, what a great experience getting our new LG stove. Dylan the sales gentleman treated us great and truly a nice young man. Went over the bill in detail. Then checking out the gentleman was outstanding. Friendly, though went over the bill, and treated us as a new family member. Great Labor Day sale.

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Astrid Overn· 5★ · a month ago

We needed to replace a broken Cafe refrigerator and was given store credit under an extended warranty. Picking out a brand new refrigerator was quick and easy. The process of the paperwork, the ease of the warranty replacement and the treatment we received from the appliance manager Greg was excellent. I would highly recommend Big Sandy Superstores to all!

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Big Sandy Superstore - Cincinnati

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