Bob's Discount Furniture and Mattress Store
Madison, WI
Store has not updated their information.
Bob's Discount Furniture currently offers a variety of promotions, including clearance sales, back-to-school specials, and an email & SMS signup sweepstakes. For the most current and detailed information, please visit their official website.
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Real Google reviews from nearby shoppers
Average rating 4.6 · 2580 reviews
Last updated Jul 28, 2026
Perfect table and chairs . Barry the manager was at door to greet us and it took less than 3 minutes to say “ will take this one “ wrote us up and set date for delivery . No problems - almost to easy . This was the Bob’s Furniture in Madison Eastside .
View on GoogleUpdate: my item got delivered this morning, one week late! Even though I am mad about that, the delivery guys were really nice and were able to set up my piece within 6 mins. And they left cleaning up every little piece which i appreciated! Do not do bobs unless you can grab the item yourself or dont have a job thats based off commission like mine. I bought a four door cabinet from Bob’s last month. I choose the white glove delivery service so that they could deliver my new cabinet and set it up in my new place for my business. I had to block a whole day of appts. They were suppose to deliver on November 18th sometime in the afternoon but then I got a text saying that it was delayed by at least 5 hours. So I went to my place to wait at around 5 pm. They called at 6:50 saying that they couldnt deliver until after 7:30 pm. I didnt feel comfortable waiting that late so the guy on the phone said that they could deliver in the morning. This morning rolls around and they arrive. I thought, yay! Well I go out to meet the driver and then he proceeds to tell me through google translate that my piece isnt even on the truck! I tried calling customer service and the first guy I talked to blamed me for not waiting last night. I really hope that they can deliver tomorrow but its not gauntreed due to it being a full truck. I cant cancel appts or i loose money. The second person I talked to was nice about it thankfully.
View on GoogleWe have purchased furniture from Bob’s in the past as well, and was pleased with our previous experience so we returned to the Madison, Wisconsin Bob’s for furniture when we purchased a new home. Once again, Bob’s does not disappoint, the furniture is -great quality and very competitively priced. The thing that makes Bob’s different is the sales staff. Our sales person, James, was an absolute joy to work with, there is no pressure. You won’t feel pushed , but rather assisted to your own areas of interest. James was absolutely fabulous, stayed in touch with me when we weren’t sure about measurements, extremely helpful in every way and so patient. When we completely changed our design plan, he stayed with us the whole time, no pressure, no hurry, just a relaxed day and someone to help you with questions and answers. When we finally decided on our choices, He was very helpful in assisting us with delivery dates. I can’t say enough good things about Bob’s, and if you’re lucky enough to get James as your sales rep, you will have a great experience. PS, don’t overlook the importance of snacks, they have a coffee bar and complementary snacks, to make your shopping more pleasant. Where else can you eat complimentary ice cream in a furniture store?☺️
View on GoogleWhat started out as a very pleasant experience, has become downright disappointing. After working with sales staff and figuring out what we wanted, we bought and had 4 pieces delivered w/white glove delivery. We were also given a text only line to text with any questions or concerns… perfect! Or so me and my wife thought. When it came time for delivery, the delivery staff A) didn’t listen, B) did not call before arrival as we were told they would, and C) did not fulfill the white glove delivery(set up of new pieces, removal of trash and old pieces) was not completed on 3 of the 4 pieces of furniture we ordered it for. Time to reach out to that text only number right? Right. And thats what my wife did, and we were answered promptly initially, however we were quickly advised to call their Customer Care Line (so whats the purpose of the text only line?) and after my wife pleaded our case, we were told they would look into correcting the issues and call back in 2 hours(which didn’t happen). After four hours, my wofe called again, and after agreeing that the white goove service was not performed, they told us they could refund us what essentially was the cost of 1 piece white glove service vs the 3 pieces they actually failed white glove service on. My wife then reached out again to the store for further assistance via the text only line only to be ignored for any further help. Bottom line, we were ready to sing the praises of Bobs Furniture and their service. We quickly changed our minds on that. Its a sad thing too cause the Sales person we worked with did everything right by our assessment and then did not deliver on his own word because his sale was already achieved and recorded. We are still at this time working to have the issues resolved…. I wish I was in the wrong here I really really do, but I am not. Bobs Furniture needs to Do Better!
View on GoogleI walked and and was greeted and I wanted to make my shopping experience as easy as I could. I knew what I wanted and wasn't pressured into anything else. I got what I wanted and was on my way!
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