Richard Savage· 1★ · 2026-06-30T16:23:02.738946287Z
My wife, who is wheel chair bound and I, stopped in to buy another mattress -the second one from city mattress in 8 months. There was one employee, Tim, the manager on duty. I asked him abbout mattresses I had seen advertised that morning on a Facebook Ad.. He took us to $3800 unit. I said no these were in the 600- 1000 range. He then took us to another area and showed us 2 of the 3 advertised. Two women then came in and he immediately left us and went to them never answering any questions. After about 15- 20 minutes we decided on one and went to find him. I found the desk where he was checking them out. After he finished them, I told him he should have helped us out first. He lied and said they were here before us, They were not. I was not happy and told him he should finish with a customer and he could tell them he will be right with them. He told me that is not how they run the business since 1964 and I was rude for telling him how to run it. I guess being rude is expecting the sales person to help you out.He never came back. I reluctantly bought the mattress because my wife thought it would work for her. He was the worst sales person I have dealt with in years. The City Mattrees in Depew was great. This City Matreess run by this jerk was terrible. He actuall said I could go to another locatio when I told him our treatment was much better at the Depew location. I will never return to i the Amherst NY location and hope I don't have to deal with this person again. City Matress needs to send him for some training.
View on Googletwosport ref· 1★ · 2026-05-24T12:32:26.871362598Z
Very disappointed. Bought a #4 mattress. Supposed to be medium firm. Got it delivered and setup, all good. First night, terrible. Mattress was much firmer then the one we liked on display. Apparently the sign on the wall discribing the mattress is different then the one on top of the mattress at the foot of the bed. Paid the 75$ to exchange it for a #2, which was two steps down from the original #4. This one on display was much softer. Got it delivered, first night seemed exactly like the first #4 mattress. We thought all they did was give us the same mattress with a different tag on it. Now we are stuck with a mattress so firm we cant sleep on it. If anyone wants a brand new firm mattress look for it on Marketplace. Never buying from here again.
View on Googlefbc 0026· 5★ · 2025-12-22T19:17:36.605430264Z
I had the pleasure of working with Tim, Keith, and also Justin throughout the process of purchasing a mattress, foundation, and frame. All extremely professional, knowledge. All team members did follow through on any concerns, and promises discussed. Highly recommend the Williamsville location where I purchased their high quality products.
View on Googlemy2girls 163· 5★ · 2026-01-02T20:21:03.825402856Z
Super pleased. Store manager Tim assisted us. Super knowledgeable, pleasant, professional. He did not overwhelm us or try to upsell us outside our process range. We ended up taking advantage of the 90 day guarantee and there were no hidden tricks. We had the same delivery team both times. David and Angel were on time, pleasant and efficient even though our house was a bit challenging to get the mattress where it needed to go. Overall we are very pleased with the staff and service.
View on GoogleBeth B· 5★ · 2025-09-18T23:25:21.300424882Z
On a dear friend's recommendation, I went to City Mattress to get a new mattress and bed frame for my new home in the North Towns. Before moving here, my intention was to go to a national chain because I figured something more regional would be more expensive. Tim helped me out. He was incredibly helpful without being pushy. I spent a little bit (but not much) more than I wanted for a Prana mattress, but I believe it will be well worth the expense. I was allowed to take my time and test things out. The last time I bought a mattress in NYC, I was rushed into a pricier mattress that I ended up hating. I hated the whole experience.
I had decided on a different frame than I initially picked. I had liked another one, whose style I liked better, but was in the wrong color. Tim pointed me to the same frame in the color that I had been hoping for. I am so glad that I mentioned my thoughts to him, because I had missed it while browsing. So I got a frame that I love over a frame that would have been nice, but not exactly what I wanted.
I am so excited to get my new bed. The Prana that I chose was so unbelievably comfortable, and I am at the age that I understand that spending more for a comfortable night's sleep is important... but I made that decision on my own, not because I felt pressured. All in all, a wonderful experience. I even got to chat with one of their delivery drivers, who was waiting for Tim while he rang me up. I wish I had asked for his name so I could put it in the review as well, but I am exhausted from my long move. He was so friendly.
Tim was able to set me up for delivery on the date I wanted, too.
If you're in the market for a new frame or mattress, go see Tim & City Mattress.
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