Katie Feil· 5★ · 2022-11-29T20:51:49.632282Z
Kathy is the best! Directed us to a super cute sectional couch and ottoman combo. They have lots of selection in store. We will be back to get more things for our home in Cloquet.
View on GoogleChase Hough (Flapjack218)· 1★ · 2025-06-11T20:33:48.261705Z
Purchased a couch, and after a year the fabric was wearing out. We have the fabric warranty on it, but after talking to a lady twice, and leaving two messages, they won't even give a call back. $1200 should at least elicit a response.
View on GoogleScott James· 1★ · 2020-10-27T01:22:39.301965Z
Our experience:
We bought 2 separate living room sets from this store. Our experience was cordial, positive. The third set, 2 recliners, were delayed. No problem, strange days, Covid 19.
Dave wanted to deliver purchase #2, rather than wait for #3.
We were assured that additional fees for delivery and disposal would not be assessed with the 3rd and final delivery
Fine, we paid the delivery and disposal fees, on the items delivered in August, then checked in occasionally .
At last, the chairs arrived and were delivered October 24. We paid the final bill, and delivery was waived.
Again, delays, no problem. But 2 recliners for disposal were not picked up, which we did not initially notice.
Flash forward to today, my wife calls Dave, begins to remind him of his promise, and he goes OFF on her, raised voice, rude. I call to deal with him, I introduce myself, describe our situation, and then say to him "this is what I think, Dave.."
He interrupts and says '"and I'll hang up on you, too." Then hangs up.
I don't give a damn about delivery/disposal fees. I DO care about customer service, and I DO care about a grown man yelling at my wife over a simple negotiation.
After spending literally thousands at his store, showing patience, and planning future purchases, THIS is the way he treated us.
I recommend that you NEVER become a customer. We're done. I have been in customer service most of my life, and have never experienced anything like this as a customer.
We will not be following through on plans to purchase further items.
View on GoogleJeff Bittner· 3★ · 2017-02-23T00:27:38.601Z
Well...the man working there which I believe is the owner...was kind of rude. He wears a blue tooth head set and if you ask him a question about a piece of furniture he starts with his answer and turns away mid sentence and starts talking to whoever was on the other line. Then come back. I was interested in a loveseat...to which he replied it will be a day or two to get it from his warehouse. Which calls for another drive of 100 miles for me to pick it up. I asked if he could knock off a few bucks..and he said not at all. As if he was making 50 cents on the sale. It was a $1000 love seat. I thought about it and he returned to behind the counter to his blue tooth conversation. I said "thank you...I'm going to think about it" He said nothing. So I left. Prices there are great on some things...others are very high. In all fairness...the lady who worked there the day before...was much nicer, very polite, as told to me be a very reliable person. I wouldn't say stay away. I just don't tolerate rudeness well.
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