Factory Direct Mattress - Picayune in Picayune - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 5 · 152 reviews

Last updated Aug 7, 2026

Ken Turner· 5★ · 2026-05-22T16:25:16.699090981Z

My name is Kenneth, and I recently went through a very challenging and unexpected life transition that required me to relocate quite suddenly. As I settled into my new camper, I encountered some unforeseen repair costs that made things very difficult, and to make matters worse, I was left without a mattress that I had been counting on. In that moment of stress, I reached out to ** factory Direct mattress**, and I am so incredibly grateful that I did. From the start, they were exceptionally kind and gracious. I want to specifically recognize **Troy** for his outstanding support. While it’s easy to get caught up in online discount sites and hollow promises, if you want to work with someone who genuinely understands the importance of a quality product and ensuring you get true value for your money, you need to visit Mattress Direct. They are some of the most helpful and generous people I have ever met. I honestly don’t know what I would have done without Troy’s help and compassion during this time. Thank you, Troy, and the entire team at Mattress Direct, for being such a wonderful help to me when I needed it most."

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Heather Marie Smith· 5★ · 2026-06-15T16:45:47.822127130Z

Troy was incredibly helpful when we really needed it. We couldn’t spend another night on a saggy box spring, and he took the time to help us find the right replacement quickly and efficiently. He was professional, kind, and made the whole process easy and stress-free. We truly appreciate his effort and excellent customer service—thank you, Troy!

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Timothy Thompson· 5★ · 2026-07-14T17:26:20.673162847Z

We went in today. Troy was our salesman. Awesome guy to work with. Down to earth. Showed he cared. Explained everything thoroughly. Highly recommended. All around awesome experience

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jaylin lambe· 5★ · 2026-07-14T17:20:03.897448511Z

The selections were great, Troy was amazing. He made us feel very welcomed and explained things clearly. The building was clean and well decorated. We will never go anywhere else!

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shaley ashley· 5★ · 2026-05-02T12:29:58.322037826Z

I came in a couple of months ago and Troy and his wife were absolutely amazing, they worked with my budget and I left with the exact mattress I chose. Unfortunately, my back did not like the mattress and I needed to return. It was an absolute breeze to communicate about the return, and I have since then returned it and found another mattress through them that is 100 times better for my back. I couldn’t recommend their company enough! Troy and his wife are very personable, and made the experience a 10/10 making me completely comfortable in my buying experience.

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