Chris Davidson· 5★ · 2026-02-09T18:53:39.305401722Z
We purchased several pieces for a new home addition and were extremely pleased with every aspect of the experience. When we were shopping in-store, the sales associates were very professional, had great suggestions, and did not push us in any way. We ended up buying a massive dining table with two benches and two chairs, two mattresses, and a big cloud sofa... The purchases were made on two different days, and we realized that we had just missed a promotion for a free 65” TV because we didn’t shop all on the same day. The general manager worked with us to combine the orders so we could get the TV. We also qualified for free delivery and setup. The store worked with us to coordinate delivery for a time when the construction was almost finished. During the intervening weeks, we realized that the king sized mattress we had ordered would sadly not fit up our staircase. We unfortunately had to cancel that mattress a week before the delivery. They gave us absolutely no trouble or pushback with that. When delivery day came, the two gentlemen who brought the items were very professional and very courteous, and took their time to pad our doorways so that the trim would not get damaged. The best part was the massive solid Acacia wood table which easily weighed 500+ pounds. These guys did such a great job getting it in the house and assembling it. They were great to work with. The following day I went back to the store to inquire about the feee TV. They had it in stock and I took it home with me. Overall we have had a fantastic experience with Haynes Newport News. Reading other reviews, it seems that some people didn’t enjoy their experience as much as we did. Honestly, I don’t know how that could be the case. We were impressed with every single touch point in the process. Whatever you’ve heard about Haynes as a company I recommend go there yourself and you be the judge. The manager, the, associates, the cashier, and the delivery guys all bent over backwards to take care of us and we are grateful. And by the way the furnishings are very high quality and they look and feel amazing! Five stars for this experience. We will be returning customers in the future.
View on GoogleLi Mac· 5★ · 2026-06-30T18:36:58.497038911Z
I went to Haynes furniture store after receiving an advertisement for a leather sofa. However, the sofa wasn’t on display. The manager went above and beyond. Not only did he locate the item I was interested in, he also had it brought out for me to view sit on, etc. I ended up purchasing the leather sofa. I’m very pleased with the customer service , I received. I’ll definitely purchase from them again! Great job!!
View on GoogleT Byrne· 1★ · 2026-04-24T17:59:48.564312581Z
Our experience in the store for multiple purchases on different occasions has been good. Unfortunately, our experience with Customer Service has been tedious and difficult. We bought a mattress that was defective ( fill material separated leaving a wide valley across the mattress. ) After 6 weeks we were brought a replacement. The second mattress did the same as the first No one has ever had the opportunity to sleep on either mattress Now Customer Service is offering $100 off on a box spring. ?????
View on GoogleRose McAphee· 2★ · 2026-02-19T13:03:20.286078327Z
The young gentleman who assisted me was very professional and most helpful in making my purchase. I can't say the same for the other sales associates. Initially I wasn't sure the store was even open as it looked dark and there were very few cars in the lot. I entered and saw two employees talking and it looked like they were setting up a display. They both looked right at me and didn't even speak! No hello, welcome to the store, how can we assist you....nothing. I continue looking around and saw two more employees at a kiosk. They also looked right at me and didn't acknowledge my presence. At that point I was headed for the door when the nice young man approached me. He saved that sale for your company because I was on my way out the door not to return. I had already chosen a few options online and knew exactly what I wanted so the transaction was simple. I purchased a bed and mattress. I and my family have shopped at Haynes for decades and have never been treated like this. I don't understand that attitude. I shouldn't have to ever go out of my way to engage employees where I'm going to spend my money. Earlier that day I recommended this store . I hope they weren't treated the way I was!
View on GoogleHeidi Morales-Hake· 1★ · 2026-05-31T21:25:30.777470418Z
I don’t like leaving a one-star review, but this experience warrants it. The furniture at Haynes is nice, and our sales associate, Bob, was great. Unfortunately, the issue is with the third-party delivery service they use.
The delivery drivers refused to take our old furniture despite us paying for haul-away, offering no clear reason. When we raised this with management, we were told it was entirely up to the drivers and nothing could be done. That response was disappointing, especially given that this is a service Haynes offers. We ended up paying someone else to remove our furniture on top of the delivery fee we already paid. Because of this experience, we won’t be returning and would not recommend purchasing from Haynes.
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