Rachel Anthony· 5★ · 2025-11-28T15:58:09.153096171Z
Mario in Carle Place was outstanding. He gave me honest, competitive prices and took the time to walk me through the best options for my home. Super knowledgeable, zero pressure, and genuinely helpful from start to finish. If you want great service and someone who actually knows their products, go see Mario—you won’t regret it
View on GoogleVee Zee· 1★ · 2025-10-22T21:13:51.092150291Z
As a loyal customer of PC Richard & Son for over 15 years, I am deeply disappointed by the experience my sister and I had at this location. From the moment we entered, the lack of professionalism and courtesy was astounding.
The first associate we spoke with, Anthony, was dismissive and unwilling to help. When we explained we were there for a mattress exchange (as instructed by another PC Richard & Son store), his immediate response was to tell us to “go back to that guy.” When we asked for managerial assistance, both Steve and Steven displayed the same unhelpful and dismissive attitude.
What made the encounter even more upsetting was the way we were treated as women — spoken down to, ignored, and made to feel like our time and business didn’t matter. The entire experience felt misogynistic and disrespectful, especially given that my pregnant sister and I arrived in good spirits, ready to make additional purchases beyond the exchange.
Instead of professionalism, we were met with arrogance. When we voiced our concerns, Anthony responded rudely, boasting about his “25 years” with the company — an ironic statement given his behavior.
As someone who works in customer service myself, I find this level of disrespect and lack of empathy unacceptable. I hope upper management seriously reviews the culture and training at this location, as this experience has made me reconsider continuing to shop with PC Richard & Son after so many years of loyalty.
View on GoogleBRIGIT PONNAIYA· 1★ · 2023-06-27T20:40:51.876973Z
I bought new Frigidaire dish washer and paid almost 1000 dollars. They sent and they fixed it. When I used the heating is not working. They sent someone to check it and the guy said there is no heating element. That’s absurd. Now they are giving me run around instead of replacing wanting me to buy another one and pay 10% restocking fee. What is this nonsense sr. I have been buying appliances only from them for the past 30 years. Never happened now they are behaving cheap. I am going to complain in BBB
View on GoogleMatt Miller· 5★ · 2024-12-11T22:12:44.631835Z
Came in for a refrigerator, Lou the salesman was great, helpful, and friendly. Didn’t have model on floor, but found it for us in stock. He and Larry, the manager worked on the price and we bought a second appliance as well. Nice store, very pleasant help, and I’ll be back.
View on GoogleS Wade· 5★ · 2025-06-15T20:03:36.502227Z
I purchased a dishwasher today and was happy to have Noucelie assist me. Noucelie was knowledgeable about the product to answer any questions. Noucelie made it a wonderful experience and I highly recommend requesting her to assist you. 🌟
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