Schewels Home in Roanoke - Reviews, Hours, & Deals

What Your Neighbors Say About This Mattress Store

Average rating 4.6 · 1328 reviews

Last updated 11/3/2025

Laquasha English· 1★ · 2 months ago

I went into this location on 8/2. We spent almost 3 hrs picking out our special living room set for our new home. Charles assisted and was absolutely amazing and very patient ensuring we get exactly what we want. Got a quote on it at even an amazing price a sale was currently running. Locked in for a return in 2 weeks for our down payment. When I arrive they start the process from scratch I stop them to explain that I've already done that part and shared my quote that was given to me prior visit. From here things got weird. Quote that I was told stands for 90 days is now irrelevant and asking for almost triple of what I was given. Manager is now on floor telling me that it must have been bad math and they aren't honoring the price. I was so excited to move forward on this purchase and me personally as a business owner think it should have been handled better than this. We must do better in businesses from small LLCs to corporate. I wasn't asking for anything but to be honored what I originally was quoted and the price that I was originally given on the quote. From a great experience to a very discerning one.

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Kimberly Ransom· 5★ · a month ago

Excellent sales staff— I was never pushed to purchase anything. They respectfully showed me the furniture I was interested in and explained their warranty policy.

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jeffrey procejus· 5★ · 3 months ago

They were great from the salesmen Charles I believe to the delivery guys and the girl who helped me get a credit line and prices were very fair. I have zero complaints. I bought a Matress and a mechanical frame. They set it up and were very nice

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Debbie Hakola· 5★ · 6 months ago

Bought an electric bed base had an issue and I had bought extended warranty, but they handled it amazingly. Very pleased and really appreciate them taking the extra steps to make everything all right! Thank you again!

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Deena Law· 5★ · 6 months ago

excellent experience the salesperson was very, very super great sales person. He really put his all into helping me decide on a dinette table automatically we decided on so many tables and chairs. He definitely gave me a great opportunity and help me decide on a kitchen, dinette table and I really greatly appreciate him for all he done.

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