Seifert's House Of Furniture
North East, PA
Seifert's Furniture is a family-owned business with over 75 years of experience, offering a wide range of furniture and mattresses. They provide design services, financing options, and delivery with setup. Their mattress department includes brands like Simmons, Serta, Beautyrest, and Vita Talalay, with free delivery and setup included.
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Real Google reviews from nearby shoppers
Average rating 4.3 · 120 reviews
Last updated Aug 26, 2026
I wanted to support a local business and had high hopes when purchasing a $2,700 couch from this store, but unfortunately this turned into an incredibly frustrating experience. The problems started during delivery. Instead of properly taking the couch apart to bring it inside, the delivery team forced it through my doorway and ripped the backing of the couch in the process. I noticed the damage before they even left. Since they were just the delivery crew, I immediately emailed the company using the email address listed on their website. After waiting nearly two weeks with no response, I finally went into the store in person, showed them the damage, and provided proof that I had emailed. I was then told they didn’t even have access to that email account, which was concerning in itself. They arranged to repair the couch and took only the damaged back sections. However, this left exposed metal prongs sticking out of the remaining couch pieces in my home. I had to personally remove the metal hardware and move the center section of my couch to keep my children safe from getting hurt. I waited three weeks without hearing anything before calling for an update. I was told the service person wasn’t available and had to wait until Monday for another callback. When they finally called, they said there was a delay because they were waiting on fabric and expected it by the end of the week. Three more weeks passed with no communication. During this time, my living room was left incomplete and looked terrible for weeks. I was so embarrassed by the condition of my home that I actually had to pay to rent a separate space just to host my child’s birthday party, because I did not feel comfortable having guests over. That was an added expense and stress that never should have happened. At that point, after nearly seven weeks, I called and requested a refund because the entire situation had become unreasonable. I was told they do not issue refunds, especially when a repair is already in progress. This was extremely frustrating because their delivery team caused the damage. I did not spend $2,700 on a brand new couch just to have it damaged and sent for repairs immediately. Last Tuesday, I was told the owner would call me regarding my concerns. That call never came. Then today, the following Monday, I suddenly received a call saying the couch was ready for delivery. It’s hard not to notice that after weeks of delays and poor communication, everything was suddenly “ready” only after I requested my money back. The most disappointing part of this entire experience was the lack of communication and customer service. Mistakes happen, and I understand that, but how a business handles those mistakes matters. Unfortunately, this was handled poorly from start to finish. I tried to shop local and support a hometown business, but after this experience, I will not return and cannot recommend them. Supporting local should come with better service, not worse.
View on GoogleWe looked at many different furniture stores across Buffalo so we had a lot to compare Seiferts to. They were recommended by several people and we see why. Friendly and helpful service- no one was pushy at all. We have had our custom made sectional and chair for about 9 months and it still feels and looks like it’s brand new. The quality far exceeds anything we saw at all of the chain furniture stores. The warranty on it is a huge bonus. We will definitely use them for any future furniture need.
View on GoogleI moved to the area from across the country and needed new furniture. I went to other furniture stores that are high pressure and then I found this store. This is literally my favorite furniture store and the only furniture store I go to to buy new furniture. They are fair and honest! The quality of furniture and great customer service is unbeatable! I love my mattress that is an Amish mattress the most comfortable mattress you can buy for a great price! This is the only furniture store that has gotten repeat business from me. I will drive from Fairview just to get great quality for a fair price! Thank you!
View on GoogleLove the couch I bought from seifert's with easy and quick delivery. Sale people are very professional and super nice. Will definitely shop with seifert's for my future furniture needs.
View on GoogleOver priced Garbage. The 1st week the cardboard arm rest caved caved in. We hardly sit on the couches because it's made with cheap wood, keeps breaking. Less than a year and we had to throw away our arm chair. I should have walked out the when the sales lady gave us a price including the arm chain foot rest which I wasn't even sure if I wanted in the 1st place. I asked how much is it without the arm chair and foot rest and she's seemed annoyed and said well I did it for the complete set. She did not get me the price without the arm chair and foot rest so my husband and I just took it. I will be getting a new couch set but definitely not from there. Over $2000 just to be thrown away a year later because their furniture is so cheaply made. 100% garbage.
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