The Room Loft

Huge and varied selection, including a really interesting antiques section. The staff are super helpful, not pushy at all and willing to go the extra mile. We purchased a dining set that had a few problems on delivery (not their fault) and the store went above and beyond to solve the issues. I'll absolutely use them again.

Would NOT recommend trying to buy furniture at this business. If they don't like you giving them any feedback, then they won't sell furniture to you!!! We didn't ask them for anything from the feedback we sent them and we were not rude. We just wanted them to know what was going on! We let them know their delivery truck is leaking oil and it made a large mess on our driveway and we even sent them a photo of how it looked after we tried to clean it up. It's about 22 inches square and still looks bad. Plus, they should know it's leaking for safety reasons. We asked them not to park in the driveway again and when they returned, they parked in the driveway and we asked them to move their truck. Needless to say, it dripped more oil in a new place on our driveway! The delivery team claims it's only a couple of drops the size of quarters - really??? We needed to change our furniture order and when the delivery team picked up the loveseat we were not keeping, they hit my grandfather clock with the loveseat and it moved it about 6 inches across the floor and made a dent in the side of the clock. We had told them to be careful by it the first time they were there and then again when they were taking the loveseat out to their truck. Our clock is a prized possession and was perfect before this happened! We also sent them a photo of the dent. The store agent told us that it was an old dent and their delivery team didn't do it - really??? The store agent told us they are cancelling our order for the furniture and sending us a refund and they won't sell us the furniture. We are really shocked by the store's behavior. Wow - what awful customer service! No person or business is perfect and we all get feedback through the years and we should use it to make ourselves and our businesses better. They get ZERO stars for this rating!!!

This place is chock full of furniture. Huge old warehouse, actually three warehouses filled to the brim and two floors high. Very nice staff and great selection. Prices are fair.

Unhappy with damage done at delivery ! Don’t buy from this company and have anything delivered. We purchased a sectional and when delivered the delivery people did a substantial amount of damage to our walls , door frames, banister and such. They have not made the damage whole and now the owner is refusing to finish what they did. They wall was painted two different colors. I would not work or purchase form this company again and would not recommend them either.

Leslie is always so helpful. We love our experiences here. They have fair pricing and regular sales. They are able to order in if you want something specific.