The Sleep Store in Englewood - Reviews, Hours, & Deals

What Your Neighbors Say About This Mattress Store

Average rating 4.3 · 42 reviews

Last updated 3/15/2026

Kristin Marra· 3★ · a week ago

We ordered a mattress from the sleep store based on a floor model, but when it was delivered, it was the wrong mattress. OK accidents can happen. It looked like the manufacturer put the wrong sticker on the side of the mattress that didn’t match the law tag. So we had to go into the store and talk to the owner and re-order again. A week later we got the 2nd new mattress but it was still incorrect. We went back to the store Saturday at 10am but no one had opened up the store on time. We waited 15 mins and then left to shop at a different store rather than wait anymore. When we came back to the store around 11:30, the owner was there and immediately recognized us. We explained the new situation and she replied with a long list of possible excuses, including a potential delivery mixup with another customer. She offered to make calls to the other customers to try and find our mattresses but at that point we were feeling done with the whole situation. I think if there was more quality control at the store before the deliveries went out, these types of errors could be prevented. All they need to do is clearly mark which mattress goes to which customer to avoid delivery confusion. Based on the level of excuses that we got, we decided to ask for a refund and avoid a third potential mixup. Fingers crossed that they pick up the mattress and don’t give us a hard time about the refund! We LOVED the floor model, but it wasn’t worth giving them a third chance to make it right. Ended up buying elsewhere.

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Jose Martinez· 1★ · a week ago

Public. Please be aware to stay away from the store. The lady that owns the store is very rude, she will take your money, and she has no organization whatsoever, this started two weeks ago. We purchased a mattress and when it was delivered one week later, it was the wrong mattress, what makes this store hard to deal with is she can never find your paperwork disorganized will tell you it’s not her fault she can’t control what the delivery guys do. That’s what she told us and here it was again last night Friday waiting on what we thought was our new mattress and again the wrong mattress delivered at this point I’m losing my patience, went down to the store and she had no remorse again told us it’s not her problem, The real problem is, she doesn’t have delivery people. They are hired people for the day. There is no correct order and they have no idea what they’re delivering. They will hand you paperwork. That’s not even yours and a mattress that isn’t yours we literally had to go to another store to get the mattress we want. I would advise you to stay completely away from the store. The only thing they want your money I don’t care about anything else over two weeks waiting for one mattress and both mattresses were wrong. Unbelievable. The store doesn’t even deserve one star

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Scott Carpenter· 1★ · 7 months ago

The positive reviews on here have me baffled. This merchant is unethical. They charged me for a pillow while it was on back order. After inquiring a couple of times when it would be fulfilled, I was informed that "as clearly stated on the website, these pillows were out of stock when you placed your order" (but yet I was still charged) and that I could cancel for a full refund. I finally canceled my order and was told I would receive a refund. I never did and they have ignored multiple inquiries for a month since. My credit card company said they will take care of this and I will be filing complaints. ***You've been warned***

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Roy Rhubright· 5★ · 3 years ago

I have removed and revised my review from before. Karen and Bob went above and beyond to make good on a defective mattress that Biscayne denied a warranty on. I believe they took the money out of their pockets to get us a new mattress even though the manufacturer said we were using the wrong bedframe, which is completely false. This is the kind of customer service you do not find online. It is the reason I like to shop at local brick and mortar stores rather than the big “A” or the like. It is not often that you will find a smaller business bending over backwards to make sure that their customer is happy. Two thumbs up and five stars to The Sleep Store! 👍👍⭐️⭐️⭐️⭐️⭐️🙌

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Kathy Lorenz· 5★ · a year ago

Great Experience buying my new adjustable base! Co-owner Bob was great showing me different options and giving me time without hovering or pushing a sale. Karen was very nice scheduling my delivery. I have a hectic schedule but she assured me the crew would be on time and work quickly. They sure did. In chatting with them they both said how great Bob and Karen are to work for and how well they take care of the employees. That, above all else, made a big impression on me.

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