J B· 5★ · 2026-02-14T18:27:50.910045386Z
We had such a great experience at this store. We started our search for the perfect chair at a bigger design store, but quickly realized we wanted something more personalized and less pushy. So we asked Gemini AI to help us find a great locally owned store with amazing customer service, and it sent us to the Ultimate Back Store in Folsom. We went in, and Kyle was really great. He gave us all the time we needed to try out all the chairs, and he was super knowledgeable about all the options and features, and we never once felt pressured or pushed. We ended up buying two chairs, and I can confidently say that we'll be utilizing this store for any other furniture or mattress needs that come up. In fact, we called this morning and spoke with David who was just as great, and we ordered a couple of tables we had looked at while in store. Really really impressed, and super glad that stores like this exist. Go here; you will not be disappointed.
View on GoogleKim Rousseve· 5★ · 2025-12-12T15:23:44.368990999Z
Kyle is the best!!! I worked with him on getting a good pillow over the course of two weeks. He is very knowledgeable of all the products, very patient and helpful. He’s en example of what good customer service should be everywhere! Need a pillow, bed, comfortable ergo chair, go to the Ultimate Back Store in Folsom, they’ll work with you to get you comfortable!
View on GoogleLawrence Cooper· 5★ · 2026-02-05T01:17:02.127436284Z
I had an excellent experience at the Folsom "The Ultimate Back Store". Kyle helped us choose a LifeForm Ultimate Executive Mid Back Chair, and he was outstanding throughout the entire process. He’s incredibly knowledgeable and took plenty of time to answer all of our questions, explaining the differences between models and helping us find the right fit. What stood out most was his approach — patient, thorough, and never pushy. It made the whole experience easy and comfortable. Highly recommended.
View on Googleyvonne stephens· 5★ · 2026-03-06T21:08:05.721864336Z
This review is regarding David at the Back Store on East Bidwell in Folsom. I had the pleasure of having him help me with bed options. He was very knowledgeable and was kind, polite and friendly. David went above and beyond what I’ve ever seen in customer service. He came to my residence in an attempt to fix the modular on my Tempur-pedic…. and followed through that day to problem solve solutions. David is an exemplary employee and as a customer appreciated his expertise!
View on GoogleJ Cody· 5★ · 2025-09-30T17:06:29.781300600Z
I recently purchased two Stressless recliners and two lift recliners, and I couldn't be more pleased with the entire experience—from start to finish. The customer service was truly exceptional. I changed my mind several times throughout the process, which required multiple invoice adjustments, and the staff remained incredibly patient and accommodating each time.
Trust is a top priority for me when making significant purchases, and this team absolutely earned mine. The quality of the recliners is outstanding—comfortable, stylish, and clearly built to last.
The delivery team was just as impressive. They took the time to ensure everything was set up properly and that each recliner was in perfect working order. They were also very thorough in explaining how to operate each chair, which I really appreciated.
If you're looking for high-quality furniture and a trustworthy, customer-focused team, I highly recommend them!
--- Thank you goes to Gil, David, Kyle and Skylar.
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