Jonathan Byrd· 2★ · 7 months ago
Where to begin…
First of all, you’ve had other two star reviews, so either you’re ignoring those other reviews or you’re simply trying to pressure me into feeling bad.
Secondly, I understand your frustration all too well, being that I felt pressured into spending $5k on a bedroom set, or pressured to face the fact that I am in fact too stupid to understand the difference between MDF and real wood. Either way, it was not a pleasant experience.
Now that you’ve claimed you’ve never received a 2-star review, I wish I could’ve given a 1-star, it’s well deserved.
Now I’ll speak to the potential customers, I suspect that my experience is not the norm, so take this bit with a grain of salt. I’m not saying that the customer is always right, but my goodness, I was belittled, almost reprimanded for even entering the store without any reason. Gosh I wish I could remember the name of the salesman, but he’s the epitome of what a cocky salesman should be, almost a caricature version.
I felt the need to provide a 2-star review with no explanation to maybe give Ben’s the benefit of the doubt, but now that the owner has reached out to lie about “never receiving a 2-star review”, I’m happy to share my 2-star experience, which has now turned into a 1-star, lower if it was possible.
View on GoogleKelly McCalla· 5★ · a year ago
Instead of going to the big furniture chain in Fort Collins as we have always done in the past, we wanted to shop local. We stopped at Ben's and were very impressed with the quality of the products and the service. They were very knowledgeable and a pleasure to do business with.
View on GoogleMichael Lane· 5★ · 3 years ago
I went into Ben's Furniture Galleries and had the absolute 💯 best experience I could've ever hoped for. Mitch was VERY knowledgeable and pointed me and my wife in the right direction. Made us comfortable with the decisions we made. I will always go back to Mitch for anything that we need in the future. I highly recommend this place if you are looking for high-end furniture and great service. Thanks Mitch..
View on GoogleKaylyn Peoples· 2★ · 8 years ago
Mitch is very dedicated, and willing to help, however we were very turned off with our experience. We went because we wanted to make a good decision on some furniture, Bens has quality furniture. Clearly, were making a good choice to start off. However, we endured a long, unprofessional and condescending lecture about making good choices financially, and furniture quality. All sounds great, but when you have to sit through it, get mowed over, and be talked to like you're stupid; well, you no longer want to buy there. He made great points about furniture and blah blah... listen. We have been blessed with a very successful business, we care for our products we talk about quality. We don't bash our competition and then talk about how we go on vacation. We dress down, we drive a plain car, because guess what... we're not showy; unfortunately, our appearance gave the owner of this business the open door to be condescending, about majority of consumers, and also towards us. This was a terrible turn off, and we're more happy than ever that we remain humble in our own personal success rather than what we got. Further more, sharing your previous customers' address with us has no relevance, and it's not fair to them. We shop, we look around, we're happy, we're successful, and we're incredibly disappointed. Maybe if we were showy, the owner would have had a different attitude.
View on GoogleKassi Bohan· 1★ · 4 years ago
I will never buy anything from this store because of what happened while we were there. If I could give a zero star rating I would.
We were looking into getting a new sofa and loveseat set. We visited this store to check out their selection. We were greeted in a timely manner when we entered the stop. We told the owner what we were in the market for. Before we could get into any more details he drove straight into horror stories about furniture accidents killing infants and children.
That day we had our infant son with us. I guess I can understand the attempt to pressure us into buying his product. However, it was an extremely gruesome way to go about making a sale.
His insensitive tactic really effected us. We had already had 3 (THREE) near death experiences with our newborn child. Near fealty as in The medics needed to resuscitate our infant and was rushed to the hospital all THREE times!
I left the store immediately after he stopped telling us story after story. It took my husband hours to get me to calm down.
We took our money to a different store and custom ordered a set.
We will never return to this store. It took me 9 months to build up the strength to write this negative review. It is in poor taste to use horror stories about children to try and make a sale.
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