Beverly Hills Furniture

Recently purchased a living room set and dining table from Beverly Hills furniture. The person handling my order went above and beyond to find the right furniture for my apartment. He was very patient and professional. The delivery was fast and the delivery people were amazing! They were super helpful. Also their prices are great! I have absolutely no complaints. I highly recommend!

I didn’t have faith in these neighborhood furniture stores. Kinda went in to see what they had. Surprised when I found a perfect bed for my kids room, good quality and extra storage. And then I found something I wasn’t even shopping for, my bedroom set. Delivery was fast, even with the small delays communication was on point. When I got my order I realized I never ordered a box spring. When I called back we didn’t focus on who made the mistake but rather how can it be resolved. And the way they came through is unbelievable. The most impressive part of the employees here. Anyone whoever had a problem with them in the past, sometimes things go wrong and simply reminding the employees that you aren’t looking for someone to blame rather a solution. I promise you people they will go above and beyond to help. Like they did with me Thank you for making sure I didn’t go another night not being able to enjoy my new bed 💕💕💕

The store has a beautiful presentation, perfect setting of furniture, the pieces of furniture are elegant, Carlos was very pleasant, catered to all my needs, I would recommend going into the store, furniture available for makeup artist and social media influencers.

I have to say… one of the best stores I ever visited in the New York area, great customer service provided, every demand was satisfied. The time spent in the store made feel like a royal customer, beautiful store and great people. thank you for the excellent service!

Worst furniture store Ever!!! I hardly ever write reviews but everyone needs to know how they do business....Please stay away from this furniture store they do not operate from a place of integrity. The owner is aggressive, the salespeople, or at least the one my family bought from whose name is Kari-was non responsive half the time always out the office or on vacation. It was like the min she recieved payment she didnt wanna be bothered. A little context- my father in law who is 72 went in to this furniture store to purchase a sofa and dinning table set for his new apt. Since he is older my wife and myself accompanied him to help with the process. We all came to an agreement with price and deliver taxes etc, on a sofa and table with 4 chairs. We advised them his apt is small and ask all questions about the deliver since this wasnt our 1st time buying furniture. We specifically asked the proper questions like what if it doesn't fit will they disassemble and reassemble if necessary etc.... day of delivery they arrived and advised he would have to pay an additional charge to bring the sofa in the apt. 1st red flag! Long story short we cancelled the order and advised Kari the tabe which they brought was a used one and contained defects such as rust on the bottle of the table legs and the legs of the chair would wobble un even. After calling her She agreed and stated yes it a demo model thats why it was such a good deal. (Never mentioned that pior) After going back and forth with Kari via telephone we advised this isn't what we agreed. We need resolution! She then sent someone to address the issues or take the table....the table was not fixed and they said to my father in law we cannot take the table back...With no resolution we decided to go back to the store. Both over the phone via whatsapp, and in person, we were advised she would try for a refund but had to wait for approval... After waiting weeks were told they wouldn't refund the sofa that we would have to pick another sofa. Still no resolution on a refund or on the table. After waiting even more time to hear back from a manager or the owner we decided to go thru our credit card. But wanted to give her one last opportunity to resolve the issue. We returned again in-store hopeing to find resolution and maybe speak to a manger. When arriving to the store she was joking with 3 people we waited patiently. After she finish joking with the people in the store she started to attend us. Within 3 min another person walks into the store and she just stops with us to attend the person. At this point i had to speak up and say we patiently waited and now ur making us wait again please help us and then move on.. Kari seemed annyoned but continued with us. I finally stepped in a expressed my disappointment and that I was gonna go thru the credit card if we didnt have resolvement fast because I felt we were just being strung along. She told us we should not go thru the credit card because it would block any help she could provide and they probably just deny it anyway....She stated she was trying to help us and we are being difficult customers. At this point I knew she did not have our best interest at heart so we called our Card. A simple call to the Credit card everything was resolved I love American express! 4 months later present day and my father inlaw is getting harassing calls from this company so I decided to call on his behalf to investigate. My experience this time around was worst then the initial experience. When calling the store I explained everything and the person told me iam new and advised me to call Kari. Following instructions, I called Kari to have her tell me why I was calling her on her personal number. The store provided me with the number, which is the same number she provided us with at the time of sale. I apologized and hung up. Called back the store and was advised to call back in 15. We do not need to support businesses that operate like this.