Sue Crowder· 5★ · 2026-06-15T18:38:16.998713410Z
Great service, always. Anna, our sales associate focus on our wants/needs more than anything and Chris and Josh delivered my furniture with professional, courtesy, and knowledge of the product. Always a great experience!
View on GoogleAmanda Selby· 1★ · 2026-05-21T15:09:04.495062267Z
We ordered 2 chest of drawers in February and were told that they would be ready mid March early April. We have had to call several times to check on the progress, we were told that they were coming from Washington state, then they were coming from Utah, and it would be late April early May, here it is the end of May and now they said they came from overseas and it will be another few weeks. This is extremely disappointing. Order canceled
View on GoogleXan.· 1★ · 2025-10-08T01:43:07.894960712Z
Still no update. Waiting to hopefully have these cushion replaced as they are not quality.
To Darby’s reply:
Alexander
As a consumer and professional, I approached this purchase with the deliberate intention of supporting a smaller enterprise. The investment was substantial, nearly $7000, and my confidence rested on the company’s assurances that the product and accompanying service would reflect the highest standards of quality and care. Such an expenditure, in any rational marketplace, carries with it an implicit covenant that the buyer receives not only a functional product but also recourse should concerns arise.
That covenant has been breached. Within weeks serious flaws in the furniture became evident. Over the course of three months repeated attempts at remediation have produced no meaningful outcome, despite the company’s emphatic promises of immaculate customer service. What I have encountered instead is silence, delay, and the erosion of trust.
From a consumer ethics standpoint the implications are significant. Businesses, particularly those positioning themselves as community oriented or boutique providers, do not merely sell goods; they cultivate relationships predicated on trust. I even referred another client to this company, bringing them additional business on the basis of my initial confidence. That act of endorsement makes their disregard even more disheartening, as my recommendation placed my own credibility alongside theirs. When a company fails to honor commitments after receiving both financial investment and word-of-mouth support, it exposes a deeper failure of accountability.
What should have been a source of pride in my home is now a $7000 eyesore, a daily reminder that consumer faith can be too easily taken for granted. I share this not simply as an expression of personal dissatisfaction but as a cautionary example. The measure of any business is not how it performs when all goes well but how it responds when problems emerge. On that essential measure, this company has failed decisively.
View on GoogleKurt Semon· 5★ · 2019-08-31T16:36:30.064973Z
We recently moved to Lawton (military family) and our furniture made its last PCS. Friends from work recommended Darby’s so we checked out their store and some others. My wife liked the option to customize our sectional (see below) and it took 4 weeks to receive but we’re very happy with our choice. No hassle sales people (unlike Wolvertons on Sheridan ave). Very nice facility with a wide selection too. A++
View on GoogleK Goddess· 5★ · 2025-05-08T00:29:14.568097Z
I am incredibly grateful for the team at Darby’s. Finding the right recliner was important for my comfort and health needs, and they truly went above and beyond. The first chair I chose did not work out, but they were so patient and understanding. Even though both chairs were custom-made with my selected fabric and cushion style, they did not charge me for the exchange. They helped me pick a better option without making me feel rushed or pressured.
Both deliveries were smooth, and the delivery team was always so kind and respectful—it really made a difference. They even picked up the original chair for free. This level of service, compassion, and integrity is rare. Darby’s made the entire process feel personal and stress-free. I am truly thankful and will always recommend them to anyone looking for quality furniture and genuine customer care.
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