Direct Factory Furniture in San Jose - Reviews, Hours, & Deals

What Your Neighbors Say About This Mattress Store

Average rating 4.8 · 534 reviews

Last updated 10/28/2025

Victoria Walker· 5★ · 5 months ago

5/5 experience with Direct Factory! I saw this particular sleeper sofa on their website and gave a quick call to check on inventory. I worked with Mike and he quickly confirmed it was in stock and could be delivered. I needed the couch by Friday and he was able to deliver it a day earlier. Working with Mike was an absolute pleasure. He was very thorough and communicative throughout the entire process. Thank you for the wonderful sleeper sofa - my dog already loves it too!

View on Google

Winfield Mon· 5★ · 3 months ago

Van was very detailed and helping me, He did not pressure me to buy anything. He just gave me value. He provided everything I needed to help me make a great purchase. I am so happy with his services and I would 10 out of 10 recommend to all my friends and family. I appreciate all the help my friend.

View on Google

deepesh aggarwal· 5★ · 3 months ago

Great Customer service and good catalog of products. Mike was excellent and gave us a good price. Anyone of looking for furniture make sure to stop here at least once.

View on Google

vapor mish· 5★ · a month ago

Mike assisted with finding the couch that fits what we desire. He was very polite, engaging, and honest about our inquiries. Mike was able to guide us through the options we were looking for and he genuinely cares. He took the time to listen. Friendly host. Highly recommend for anyone who is in search for a personal fit furniture in the store. Professional with positive attitude.

View on Google

Susie R.· 5★ · 10 months ago

**4 week update** The couch was delivered on time the next day as promised. I used it daily and no signs of wear yet. Couch functions great. I’ll provide an update next year! Thanks again for FAST DELIVERY and a Quality product! Look forward to shopping here again. ____________________________ Service is great. Meaning, when I first walked in I was greeted, but not followed. Which was nice. They gave me the space to shop around and was able to approach them on my own time with any questions. Mike was easy to talk to and not too pushy which I appreciated very much. Very knowledgeable about all products which was comforting. The in-store furniture was all in great condition, functional and although they were all squished together I could still recline! We walked away with a recliner. At first they said delivery in four days and caught us before we left saying they can deliver tomorrow. Wow! So great. Who doesn’t love fast delivery. They also dispose of any furniture, but cash is required. I’ll update my review when I get our couch (hopefully) tomorrow! Overall 10/10 experience

View on Google

Direct Factory Furniture

Store Perks

Mattress Brands Available

Ideal Products For

Mattress Technology

Product Assortment

Price Range