E-Z Rentals Home Furnishings

Suggestion for the day! Think hard before using this place. Great at first but if there is a mistake on their end they'll make it like its on you. My son chose a bed back in August. The guy said it was the only one they had and it was a good deal, so we agreed. The guy was super nice, got all the paperwork together and then asked what kind of payments we wanted, weekly, bi-weekly or monthly. I said weekly since my check falls in between my husband's so it made since, since it was a smaller payment it helped us a little bit,, when we was talking payments he mentioned we had to put the first payment down I said thats fine and we did, at the same time he mentioned auto draft. I said absolutely because thats what we would prefer so its one less thing to worry about, he clicked a few things on the computer and said it was all set up and everything would print for us to sign for the autodraft. Everything went through the computer and printer and we signed everything and we was out the door, they delivered the bed about a week later no problems, months went by no issues never heard a thing, and then.... 5 MONTHS LATER (from the time we bought the bed)..... I get a call, Not a- hey this is so and so... Not a- how are ya?.. Not a- blah blah blah this is, and this is why I am calling ans wondering if we can get this situated.... I answer the phone to, If we dont get our merchandise we are taking legal action in a very hateful attitude, straight out of the gate. I am at work at this point. This guy gets on the phone and tells me they havent recieved a payment since September for their merchandise and if they dont recieve it or their stuff they are taking legal action, and I was like Im confused this is the first Im hearing of anything not being paid. Hes like yeah we've made multiple attempts to your house. You've made multiple attempts to my house in 5 months and have never caught me home?!?! My husband has been home for 2 months from being hurt at work?!?! I dont believe that! Why have you not sent letters or something to let me know something was wrong? Well, we have made house attempts! I was like, Ok??? Well these payments was set up on auto pay and since I was never notified I was never aware so how was I supposed to correct anything? He was like these payments was never signed on auto pay we have done nothing wrong on our part you have! He proceeded to threaten me and speak extremely rude threatening legal action and tell me he will continue to try to come by the house and yes I told him if he comes back to my house without proper permission with this type of attitude he would be in trouble. Well I called back and told him their bed was to be picked up at the end of our driveway no later than the next day because with my husband being out of work we cant afford to fix a mistake they made. Hope EZ Rentals feels good about taking a 3 year olds bed in the middle of winter leaving him with nothing!!!!!!

My experience with this place was horrible. We rented a sectional just to be giving bed bugs. They refuse to help us treat the problem. Basically it was, we gave you bed bugs, tough. Even the district manager was rude when speaking with us. I don't understand how they can get away with doing this people. Especially when the bugs came from their furniture?

When placing my order and then making the arrangements for delivery for an out of stock order,both stores,one in Wise Virginia and their neighboring store in Norton Virginia collaborated together as a team to make sure I got what I wanted..I spoke with several employees from both stores and they were all very professional,helpful,kind and courteous.. I highly recommend E-Z Rentals Home Furnishings to purchase your furniture needs from either the Wise or Norton locations..

Picked up a washing machine rent to own. I received great customer service. Everyone was polite and helpful.

I been a customer for years.i love the service and section. The guys are always friendly and willing to help with anything.