Flag City Furniture & Bedding

If I could put 0 stars, I would. Sleazy salesmanship and ownership. I came in to buy a sectional on Easter 2026. I gave the salesman VERY SPECIFIC measurements that said sectional had to be SMALLER THAN in order to fit in my space. I was reassured several times that the one I picked would fit. I put $1000 cash down on an $1800 sectional. Financed the rest under the understanding I had 0 APR for a year. Well, we finish the transaction and "oh btw you aren't getting the 0 APR for the year option". Wait 5+ weeks for the couch to be delivered, and ITS TOO BIG. about 11 inches too big to be exact. I go back and forth with two women (the only decent people in the entirety of my encounter with this establishment it seems), and was asked what I'd be willing to do to just keep the sectional and still be satisfied even though it very clearly wasn't what I wanted at this point. Made the compromise of asking them to take some amount of money off the amount I would still owe since, if I use the sectional, there's a whole part I won't be able to use. At the end, when all said and done, I was told "all sales are final". So to break it down in simpler terms, The salesman straight up lied to me about the dimensions of the sectional I was buying just to make the sale, I'm going to be out $2000+ once I pay it off (if I pay it off), and I'm stuck with a sectional that will be sitting in storage because I can't use it. I would not recommend buying from here, and if you do, beware and be extremely vigilant and do your own research as to whether whatever piece of furniture is right for you. Don't do what I did and assume they are all trustworthy people that have your needs and best interest in mind.

Kind of really disappointed in my adventure to flag City. I was there helping my sister get a bunk bed for her kids. When she called they said that they were going to have the guys tear it apart so that it would be easily to transport. We get there the bed is not torn down and they loaded it in my truck and managed to break like the window cover on the door and then dude laughed about it and said oops.

Kelsey was phenomenal in helping me understand the various fabrics of the sofa sets I was looking to purchase. Great experience, highly recommend!

Thank You flag city great manager we worked with mattresses and free upgraded adjustable frame we did not expect with massager plus for us delivery was as expected with 2 great guys. Will return as needed for future purchases.

Never again ! this was the most terrible experience I have had , I bought a $1200+ bed from this place, they delivered a used bed it was missing a leg , the middle post was damaged , mattress had a hole in it, I took pictures of the defects to show them the lady ( manager)said she was not aware but the guy who is in charge of selling did not want to help at all , his customer service is so poor, it was like something that they wanted to get rid of ; he didn’t want to accept a return nor give me a refund or exchange , finally the manager said she will order the parts for a replacement but they never reach out . I wish I had never bought the bed there . I hope whoever is going to buy from this place see this message.