Kingsdown Factory Direct Outlet

You never really know what the customer service side of a company is like until you run into a problem. Well, I can say without reservation that the customer service we received at Kingsdown was outstanding! From the store to the warranty department, they all exceeded our expectations. I can't say enough good things about our experience with Kingsdown. I would give them more stars if I could. Great company; great products; and great customer service!

excellent store, numerous choices, mattresses made right here in Mebane. Steve's expertise made the whole experience easy, and we felt confident we were given professional and accurate advice. highly recommend the store. happy we could buy Made in USA

I highly recommend both Kingsdown mattresses and this store. The store is very clean and neatly laid out with many mattresses on display to choose from. Wendy was great to work with. We started with the bedmatch technology to find our ideal support type. Wendy was very knowledgeable, showing us suitable options, and patiently allowing us the time to make our selection without pressure. I like the fact that the mattresses are made locally and can be delivered within 7-10 days. This was the ideal mattress shopping experience!

We are so delighted with our mattress as it is incredibly comfortable and it stopped my husbands snoring because we bought the incline!!! Would highly recommend. Scott was amazing to work with. Very responsive and great customer service.

We were referred here by a friend. I really don't know how to describe this experience because I'm conflicted. The lady helping us seemed to be in training. She was very nice, but she seemed to be new and by herself, with no help. Also, I expected the prices to be a little lower, being an outlet. I haven't shopped for a mattress in a while, but they were comparable with other named brand mattresses, if not higher, for a less durable feeling bed... at an outlet store. Aside from pricing, another deciding factor was just that we wouldn't be able to get the mattresses in time for move in. We were told they would have to be made to order.