Lindy's Furniture

We ordered our dresser online and got the order confirmation. We called to make sure it was okay to come pick it up the next weekend. They said that it would be 6 weeks before it came in. We weren’t expecting that but it was ok. After we got the call that it had arrived we stopped at store to pick up the receipt. We didn’t really have any intention of looking around but when we went in they had so much stuff and the staff was polite and very helpful. After looking around for over an hour we left to go pick up the dresser at the warehouse a couple miles away. On the way over to the warehouse my husband and I said that we were going to make all of our furniture purchases there based on the interaction. We picked up our dresser and as the guy was helping to load it, he said, make sure to check it over when you get home but I can count on one hand the number of damages we’ve had in all the years I’ve worked here. When we got home there were nicks out of drawers and the rivets that hold the track on the drawers on the whole right side were broken. We called the store a couple of times to speak with the person who was helping us in store (maybe Dave?) and he was always busy or not there when we called so we had to leave a msg. After about 4 attempts at calling we finally got him and he said we needed to email Katia and she would help. We sent a couple of emails back and forth with photos between the dates of 3/13 and 3/17. We have reached out another 3 times in email for a status update and have received no response. At this point, it has been almost 2 months since we picked up the dresser and we have no answers. I didn’t feel it was fair to give a 1 star review because their in store customer service when you are in the buying phase is good. If you have an issue after the fact, it is terrible. I don’t care if Katia is still trying to find a resolution but the fact that she can’t even be bothered to respond saying so is my issue. I looked on the website this morning and it now says that the dresser we purchased is at the outlet store down the road. Depending on the outcome of this, I may revise my 2-star rating.

Great selection, wonderful customer service, knowledgeable sales staff

Hubby & I went shopping for a new couch. It has been 11 years since we purchased a brand new one so we were going to get EXACTLY what we wanted. Lindy's took EXCELLENT care of us and had a very large selection to choose from. The hardest part was just making up our minds, which one! The team there were always available to answer questions without making us feel pressured to purchase. Well, we decided, since it was just the two of us, we were going to GO BIG! We purchased a couch that we could design to fit our living room. Two 51" Chaises (right arm, left arm) with a 39" Armless in the middle. 11.75 feet!! It's AMAZING and we ABSOLUTELY are in LOVE with our new couch!! THANK YOU LINDY'S!! PERFECTION! 🥰

Order furniture beginning of December to be delivered before end of year. End of year came with no contact, called and was told that it would be January 4th before it would be in. That was fine. Arranged for delivery the following week between 3-5. Delivery driver arrived after arranged time and I was not there to help or inspect furniture. When I arrived back home I noticed a drawer was broken on dresser. When I further inspected I noticed a large whole in back of dresser and another small one on other side. I reached out multiple times online and called. I was advised to email David with description and photos. I promptly sent those over 3 days ago and have yet to hear a response. I didn’t pay 3k for furniture for it to be damaged. Poor customer service.

The company has great furniture and the person el are wonderful. My mother needed a new lift recliner and Jennifer was exceptional in providing customer service. Definitely recommend! Kim Jacobs