Lubbock Mattress Sale

GREAT experience. Went in and told the older gentleman working that we simply wanted a cheap but comfy mattress for our guest room and he got exactly what we were looking for, for a decent price. Not to mention his pleasant humor and personality made buying a mattress from here a no brainer. He was clear cut and to the point no gimmicks or pressure into buying something we weren’t looking for.

DONT FINANCE!!!! I can't stress this enough! I bought a full size bed and was told by the sales rep the total with delivery was $292. I had to pay $43.30 to set up the financing so I went ahead and paid $60 so my total cost would be a little less. I was told to call the finance company after delivery to set up payments. When I called the finance company I was told they don't even get your records for a few days so I had to wait and call back. When I called back a few days later I was told my balance on my $292 was $316, even after my $60 payment. I asked the finance company about this and she said she didn't know the store is only allowed to collect the $43 finance charge (which is a fee for financing and does NOT go towards your total purchase at all) and she didn't know where the rest of my $60 payment went. I went to the store and they kept saying something about 6% and I should know that anytime you finance something there is a fee (even though they didn't tell me that in the store). I called the finance company again but honestly I was too upset to remember most of the call. I read my entire contract, something they didn't allow me to do in the store, they just said sign it. When I tried to read it and said I wanted to know what I was signing they said it just explained the payments they had already explained to me. I finally called the finance company back because NOWHERE in my contract did it mention a 6% fee and they said they charge the store a fee for the financing so the store must have taken my extra payment and used it to cover THEIR fee. Not only was I charged MY fee for financing, I was also charged THE STORE'S fee for financing and I was not informed by the sales staff of EITHER of these fees. They purposely mislead you, don't let you read the contract and it took 3 calls to the finance company and a trip to the store to figure out what happened to the rest of my $60 payment. They do have cheaper beds but don't buy unless you are paying cash because they will cheat you however they can with the financing.

I am writing this for my aunt who does not have the means to put this review... “BUYER BEWARE!!!! The Lubbock Mattress Sale has horrible customer service and the products they sold me were very low quality. I am 72 years old and I made the mistake of putting a mattress on Layaway as I am low income. When I finished paying, I went to pick up the mattress and when I arrived they told me that the mattress I had put on layaway was discontinued. They conned me to then pick another mattress that the promised would be the same price and same quality. I ended up paying 800 and when I brought the mattress home found out that they gave me a horrible mattress. The springs were coming out of the sides of the mattress. I called them to ask for my money back and they refused and I knew that if I took the mattress back they would not give me a better mattress. When talking back and forth with the people of Lubbock Mattress Sale they always talked to me very rudely and were never helpful or friendly. I have also reported them to the Better Business Bureau. I only wanted to send this review to make everyone aware that I got conned because I was old and I don’t have the means to take it back. Don’t don’t don’t shop there. They are too expensive and low quality. And the owner is extremely rude. And they have a dog in the shop that sits on top of all the mattresses.”

Don't shop here. They couldn't deliver one of the items we ordered because it was discontinued. They said they would credit the $100 back to our account, but never did. When my wife went in check on it they told her to bring a receipt because they do not keep records. Well she does, so she brought the receipt back. The owner and floor manager said they couldn't recall her three phone calls or even the fact that they couldn't deliver the nightstand and that they were not going to take $100 loss on he said she said. When my wife told him that everyone would know what a crook he is he told her to have a good f****** day and called her a w****.

This place sucks, the owner is rude and doesn't work with anyone. He steals your money and then gets physical. He lets his employees threaten people just because they don't like them. I'm not one to leave a bad review but this was the worst experience in retail I've ever had. I used to work in various retails stores and in an honest business no one would be treated this way. Ever. They even tell their employees to leave good reviews so their ratings will go up.