Mattress Firm Pioneer Hills

We had a great experience here. We worked with Jay and he was super nice and helpful. We were looking for a decent mattress without spending a ton of money. My partner likes a really hard mattress, while I like a super soft one, so Jay helped us meet in the middle. We’re super excited about our pick! Also while we were there, I heard one of the salesmen providing recommendations in Spanish which I think is super cool. Overall, highly recommend!!

NEVER purchase from this store. I was sold a bed and base... delivery day came and thete was no base. Called in and they said it was an additional charge. Whatever. Could have been an honest mistake. Paid the mark up and than they sent me a cheaper version of what I was sold and it doesnt even work. Despite the confusion and headache they are picking up the non functional base and refunding at least. Keeping mattress. Its a quality mattress.

We went in to the store at 5632 S Chambers Rd, Aurora, CO looking to purchase an x-tra long twin mattress for an adjustable hospital bed. The man that assisted us, Jay Ashburn, told us that he had 1/2 of a California King that was ordered by mistake at the Lakewood store that he could have delivered to his store. When it was time to pay and pickup said mattress he said "we weren't able to find that one" and offered a similar one at the same discounted price. When we went to pick it up it was clearly marked "previously owned". Never did he tell us it was used. He got snarky with my husband and said "you should have known we couldn't sell it at that price otherwise". I would NEVER recommend them to anyone as this is a very UNSCRUPULOUS way of doing business!

Wonderful Customer Service. It was so easy shopping at this store. Jay was so knowledgeable and amazing. We will continue shopping at this Mattress Firm because of the wonderful service we got. Thank you so much, Jay!!!! You are definitely an asset to that company! Thank you so much Lisa and Elaine DeVries

Jay is an outstanding sleep expert. He helped my husband and I choose the best mattress for our needs. We felt very comfortable that we made a knowledgeable decision. Thanks, Jay!!