Mattress of Castle

Was speaking to a gentleman on the phone today, who called me back after no one answered the main number, on a different phone number, and I was asking if they sold a specific brand.. they didn't, he wasn't familiar and needed me to list off the attributes of the mattress I was looking at, which is fine. Great! I want you to know what I want.. so he had me google the a specific mattress that they sold. I was looking for a specific "plus size" approved bed, I asked him if the coils would support the longevity of having plus size people sleeping. Earlier in the call, he said how it had a non-prorated 10 year warranty. I understood.. so when I asked him about the longevity, he reiterated the 10-year non-prorated warranty and then followed up with, "I'm not sure if you understand that orrrr???" Extremely condescending. I said yes, and then let him know about the 15 year warranty the specific brand I was looking at, so was still questioning if it'd be a good option for us. He proceeds to say, "I mean then go for it", in a very annoyed tone and again, extremely condescending. So I abruptly said thank you, I will, have a great day, and I hung up. That guys sucks and shouldn't be a face of the sale department. The mattress business isn't that lucrative and I was hoping to give my money to a local company but it won't be Castle's, that's for sure. What a terrible guy. Big yikes for your company...

I love this place! Great service and the guy who runs it is beyond fair. My furniture is beautiful and cost so much less then competitors prices!

Jack was great! He really knows his products and I would highly recommend if you’re looking for new furniture!

Love this place. Jack is always friendly and has exactly what I'm looking for.

Great guys know what they're doing