Nebraska Furniture Mart

A store like no other. Honestly, no one comes close to this place when it comes to selection. You could furnish an entire house in one trip and still have options left over. From living room to bedroom to patio, they have it all. The staff is everywhere — always popping up right when you need them — but never in a pushy way. Just genuinely helpful and knowledgeable. The financing options make it even better, with easy long-term payment plans that make big purchases feel manageable. And the experience doesn’t stop at shopping — they even have a little onsite BBQ joint, plus the option to grab a glass of wine or a beer while you browse.

Visited the Nebraska Furniture Mart yesterday (February 21, 2026) to look for a new couch, and wow – the place is massive! It's basically a one-stop shop with what feels like endless rows of living room sets, sectionals, recliners, and everything in between. We were specifically hunting for a comfortable couch that would fit our space and style, and we actually found one we really liked after browsing for a while. The sales staff we interacted with were friendly and not overly pushy, which was a nice change from some other furniture stores. They let us take our time sitting on different options, testing cushions, and checking fabrics without hovering too much. Prices seemed competitive, especially with their frequent sales and clearance sections – we saw some solid deals that made us consider pulling the trigger right there. We haven't purchased yet because we're double-checking measurements at home and comparing a couple of similar styles online, but the experience was positive overall. The store is huge, so wear comfortable shoes and plan some time – it's easy to get lost in all the options! If you're in the Kansas City area and need furniture, it's definitely worth a trip for the variety alone. Would recommend for anyone couch shopping. Fingers crossed our new couch works out once we decide!

Updated after NFM response. I had ALREADY called the CS number twice on 11/19 and again today 11/20 with absolutely no help or response, so why they suggest publicly to call them again, is beyond me. They should be the ones calling me and offering a solution. Review Updated on 11-20-2025 with unethical and fraudulent conduct by NFM, please read last paragraph. If there is such a rating as zero, that is what the delivery crew deserves when delivering my LG refrigerator. They arrived in a ENTERPRIZE Rent a Truck and were unprofessional and rude from the beginning. They were rushing through the delivery without ANY attention to detail or my property. Two of them did not speak English and the third was a fast talking big mouth who got all upset when I had a 36 inch clear path and it is 1/2 inch too tight, which took about 5 seconds for me to slide the table in the basement and make it 42 inches. He claimed that I am violating the contract by not providing a clear path, which I did, except for that one small passage which was addressed in literally 5 seconds. He claimed that no one did the egregious mistake that I did. To make matters worse, they put the Frig in place, plugged and left despite me asking them to remove the foam around it, and to remove the nylon wrapper, they refused to do both saying they have no time, they deliver too many appliances a day. What added agony to defeat is them REFUSING to level the appliance and it was wobbling pretty bad, they blamed it on my concrete floor and it is MY responsibility to level the appliance. There were 3 of them and only one of me and they were quite big and intimidating, and when the left they REFUSED to close the gate door which THEY opened to get the appliance in, despite my request. I called NFM customer service and the agent was absolutely worthless and useless, kept repeated the scripted line (I am sorry for your inconvenience) and would not offer anything including talking to a manager or supervisor. She offered no apology or even an acknowledgement that these sub contractors are low class garbage that should never be allowed to enter my house. So they are coming tomorrow to pick up their appliance and refund me, the CS agent was outrageous enough to say that if there is anything wrong with the appliance they will deduct from the refund. I did not touch or operate the appliance. 11-20-2025 UPDATE After I wrote the initial review, I received an Insurance claim from their Insurer AllState stating that I have insurance for ONE day on the appliance and there is a claim for Accidental Damage due to Handling" which is untrue, and such a claim negates my ability to get a refund from NFM and makes it an insurance claim. Did you sign a contract?

My new washer and dryer are a much needed upgrade, however I’m disappointed in the customer service I experienced with delivery and installation. I ordered online and scheduled delivery without the assistance of a salesperson. I did not see where I would indicate which way the dryer door should open. After installation we were excited to try our new washer and dryer functionality. The washer does seem to leave clothes pretty wet even when spin max is selected. The dryer works best on time dry but even still we had to run the dryer multiple times. After being disappointed in the dryer not drying we did a little investigation and found that he outside vent was collecting lent. The dryer vent was new and installed by NFM. The only solution we have found is to remove the screen that was catching a significant amount of lint blocking the outside vent. I’m at a loss as to why this is happening. NFM directed me to GE but both did not offer a reason as to why all the lent is not being trapped by the dryer lent trap. Now that my 14 day refund/exchange period has expired, I’m being told that I’m responsible with the chore of reversing the dryer door. Overall my installation has left me with a not so great experience.

The entire process was flawless. Ordering online to updates. They gentleman who delivered our fridge was pleasant and very efficient. Paid for removal and they had it changed out quickly. Thank you so much!