Pleasant Mattress, Inc

These folks made a fantastic mattress for our diesel motor home. Mattresses for all budgets and our order was filled quickly too!

We have had a similar issue to others trying to go through the warranty process with their mattress. No one answers phone or returns calls from the retail store. When you get frustrated and call and ask them to provide a timeline (after 1.5 months), they are super rude and deny your warranty claim immediately. The retail store we used to purchase the mattress no longer does business with them and I will not either.

My mattress is sagging on both sides after only 2+ years of use. I have sent pictures and completed their claim form but am getting nowhere. This has been going on for months. They are now asking for more pictures while also warning me that I will need to pay the shipping costs of a replacement mattress from Fresno to San Diego. I have asked for the shipping cost but cannot get a response. The store where I purchased the mattress cannot get a response either. I'll probably sue them in small claims court and suggest that anyone else in this position do the same. Unfortunately, I'll need to include the retailer in the suit. Worst company ever!

I wish I had did my due diligence and did research on where the mattress I purchased would be coming from. Not only is the product defective the customer service is far worse than I've ever experienced. I purchased a pillow top mattress from a mattress store in San Diego when I received the mattress not even two weeks later it began to sink. The store replaced the mattress and not even 2 weeks later the replacement was far worse. I file the warranty and got no where kept being told to call back months pass and still transfers and more hold times. Finally after 3 months I was told there's nothing that they can see wrong with my mattress from the pictures. I explained that the sinking is felt while laying in the mattress also explained to the representative that I had a spine injury and seizure condition which lack of sleep affects. Not a care from this company. This is how you treat disabled service members thanks I wish I had went to mattress firm like I did for my daughter and mom's mattress which are perfectly fine. Now I have to spend more money thats what I get for trying to support small business owners.

This company has the worst customer service I have ever experienced. I have been trying to get a warranty on a mattress i purchased 4 years ago. I have not slept on the mattress for a year because after only 3 years of using it, there were 4-6 in. impressions on both sides of the mattress. After 7 months of waiting for an answer they quoted me a shipping price almost the price of the mattress. I live in Washington and the company is in California. They also said it would be 3 weeks before i got my mattress. So after a year of hassle I have to wait 3 weeks to get a mattress that I will probably have to replace in 3 years anyways. Nobody was ever helpful on the phone and they dragged out the process to get me to give up. I talked to the local company that sold me that mattress and they said they do not do business with them anymore because of their terrible warranty service. I will never be buying a mattress manufactured by this company ever again.