Richards Appliance and Bedding

Really unfortunate, the receptionist is rude and made me feel like I was burdening her to do her job, so I passed on the appointment completely and called someone else. If you want to be treated with decency, I would avoid.

I purchased a GE from Richards last March. It worked great for quite a while, but then stopped finishing the washing cycle. When started it would just run and then stop. I asked for a warranty repair and they promptly set up a time and came out and serviced it. They were in and out in approx. 20 minutes. They even showed us how to clean the part that was malfunctioning. I just appreciate their care!

We are super disappointed with our experience at Richard’s Appliance. My husband and I met with Robin, shared what we wanted & made our purchase. I wanted a Speed Queen washer and dryer but he recommended GE so we went with that. A few weeks later our appliances were delivered, one of the knobs on the stove doesn’t work, one of them is only a super low flame, Robin said he’d order the parts and have it fixed, it’s been several weeks and they have yet to show up. On our first visit we asked for a vent for our hood & he said he’d look and get back with me. Each time I mentioned it, he had forgotten so I finally gave up on purchasing that from them. The refrigerator feels very low end like the drawers are going to break so I asked for a higher end model, Robin told me he would look into another option and call me right back. One week later I called him back & he had forgotten but did check into it and called me back but apparently they don’t have access to a better model in the color we chose. When I suggested we return it and purchase one somewhere else, Robin told me he’d charge 20% restocking and a delivery fee if we returned it. The GE dryer has a faint constant alarm beeping 24/7 so of the 5 appliances I purchased, I’m having problems with 3 of them & sadly they just don’t follow through on their promises. When I asked Robin to speak to the owner, he said he is the owner. I was so disappointed by that, I’ve heard great things about them & was happy to make our purchases from a small business but the service has been awful from the moment we walked in the door. We continued to give them the benefit of the doubt hoping it would get better and it didn’t. We now have $4,500 worth of very low end appliances that are full of issues purchased from a company that won’t make it right.

After looking at 3 of the area big box stores, and not having one person offer to help me, I went to Richards. Prices slightly higher, but for those dollars, I got immediate professional service, & all my questions answered. My washer/dryer were delivered 2 days later by Caleb, who was courteous, knowledgeable, quick, and tidy. Well worth it to have that top notch service. And I called the following day with a question and they put Caleb on the line to help me!

I called for service on my dryer in September, Scott was out in just a couple days. Had the dryer fixed within 1/2 an hour. In December my washer needed some repair. Scott was there within 2 days and had my washer fixed in 20 minutes. Very happy with their service and repairs. Always friendly and polite.