optimalsignal· 1★ · a month ago
Be aware of this company. They're not what they seem on the surface, look deeper before doing business here. I just got off a call with one of their former employees that I thankfully got to work with since she was covering for her associate that was on vacation. Yulia was nice but didnt feel as guided and well versed.
The moment i walked into the showroom for the second time, I felt like Lily was actually listening to my needs and giving me good feedback. The first time i walked in i felt misguided and was sold a side sleeper pillow even though I'm a back sleeper. We tested a few organic mattresses. Upon speaking to the owner (Sebastian) about promos and discounts, it was made clear they call themselves authorized retailers but prices are better online through the actual brands with sales and convenient payment options. Even delivery and mattress removals are overpriced. At delivery scheduling was given different time windows so had to call several times to confirm. Might as well go into the showroom test the mattresses and order online free delivery. Do your research on quality and pricing and ask about refund policy. The refund policy, .... "store credit" ?
View on GoogleJackie Vega· 5★ · a month ago
I NEVER leave reviews but SEB Mattress was so incredible that I am going out of my way to leave this review. I went on a deep dive researching the perfect mattress for myself and my husband and decided on a hybrid latex mattress. During my research, I found SEB Mattress. I visited about 10 mattress stores. Once I decided on SEB Mattress, I visited this store 4 times! The selection and service at SEB Mattress is truly incomparable. Sebastian was kind, knowledgeable, honest, communicative and has the best mattresses on the market. Trust me. I did the research! I got my mattress for an incredible price and they offer little extras like free installation and discounts for veterans, seniors, cops, teachers and nurses. Do yourself a favor and go to this store!
View on GoogleF Serrano· 5★ · a month ago
To begin, let me introduce myself. I’m a highly allergic person with numerous spine related issues. I’ve been struggling with backaches for years, but recently, I’ve been waking up in pain. Considering the urgency, I decided to invest in a new mattress.
I was highly recommended to visit SEB in Coconut Grove, Miami. Sébastien, the knowledgeable mattress expert, was able to provide me with valuable advice on the best options for my needs. He didn’t pressure me into purchasing the most expensive mattress in the store. He was very patient and listened to my husband and I concerns.
I’m thoroughly satisfied with his expertise and the exceptional service provided by the delivery team.
Recommend 100%
View on GoogleNancy Fuentes-Diaz· 5★ · 2 months ago
Wish there were more stars to give this outstanding business. This is my second purchase from SEB, and like expected it was a wonderful stress free experience. Sebastian was wonderful and so knowledgeable of his products! SEB Mattress success is well deserved because of their professionalism and caring attitude towards their customers. Continued success!!
View on GoogleJ Aguerrebere· 5★ · 3 months ago
We had an amazing experience with Sebastian! The service was outstanding from start to finish — friendly, knowledgeable, and truly helpful in guiding us to the perfect mattress. Delivery was fast, seamless, and right on schedule. The whole process was smooth and pleasant, and we couldn’t be happier with our new bed. Highly recommend!
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