Sleep Number

We had such a great experience working with Pang at Sleep Number! She was incredibly kind, attentive, and patient with us throughout the entire process. We had a lot of questions, definitely repeated a few of them and she handled every single one with professionalism and a positive attitude. Sleep Number has so many options and customization features, especially with the smart beds, that it could easily feel overwhelming if you didn’t know exactly what you were looking for. Pang made everything simple and easy to understand. She’s extremely knowledgeable about all of the products; beds, sheets, pillows, etc. She made sure we felt confident in our decision. She never rushed us and genuinely wanted to make sure we found the right fit. I would absolutely recommend anyone shopping for a new bed to go see Pang. She made what could have been an overwhelming decision feel easy and enjoyable!

I have always wanted a sleep number bed but so expensive! I am 65yrs old and have suffered from a broken back and osteoporosis, I cannot remember when I slept through the night! So finally I decided to go in the Sleep Number store and just see. Oh my they have the BEST employees there so nice and not pushy or trying to say one is better than the other. I had Pang and what a delightful experience, going through the process I was getting so relaxed and could have slept in the store. Please see Pang but really any of the customer service employees would be fine, Pang just knew what I needed but never said you must get this too, she is FANTASTIC. Also they have 40% off now so go check them out! Thanks again Pang and crew!!

We had started looking to purchase in Houston, TX but ran into a lot of issues. Shipping to Alaska was practically impossible and would cost us over a grand more than expected. So forever grateful to have called the Anchorage location! We were able to purchase all the items we wanted AND avoided the fleecy shipping costs AND were able to get an additional 10% off. Lala was absolutely wonderful and patient in dealing with me while we figured out how to get it all sorted. Would not have this bed without her! 100% would recommend (and the bed hasn't even arrived yet).

We do not have our mattress yet but I’ll send an updated review when it comes in. Customer service was good at the store and the beds on had were useful in making our selection.

I purchased a m7 split Queen bed 2024. It arrived pre assembled which is a first. This is our 4th sleep number bed and our second m7. This new bed does not break down as the past Sleep Number models used too. We assumed the beds were still able to be disassembled as the previous 20 years. Not the newer beds. The foam sides, bottom and top are totally glued together with commercial glue. There is NO ACCESS to the inflatable bladder other than the fill port, and you cannot disassemble as in precious years which is a big reason that we chose a sleep number. No one at the store ever mentioned that. My wife travels on assignments and we purchased this with the intention of traveling with her. Very deceptive practice. If you ever need to change out the inflatable bladder, there is no way, due to it being totally glued in and in-accessible. Costumer service was NO help. We have invested 18K in these beds over the last 15 years. But no longer. We will no longer be customers.