Heston Williams· 1★ · 2026-08-03T16:35:17.814228822Z
The building is genuinely beautiful. Big, bright, well laid out with interesting exposed rafters, bowling alley floor, and pleasant feel; a real asset to Taos.
I wish the way they treat customers matched it.
Before my mother bought anything, she asked directly about returns. Later, Eve, the salesperson, told her by phone that Taos Lifestyle has a 120-day return policy. I was present and heard it myself. My mother bought two incredibly overpriced mattresses specifically on the strength of that promise.
The fine print says all sales are final...
She discovered this when the item turned out to be too small for her space. She was not asking for a refund. She wanted the credit applied to another incredibly overpriced couch she has already ordered from this store, and she volunteered to pay both a pickup fee and a restocking fee. She was told the only way they would take it back is if she exchanged it for something more expensive. When she asked about swapping for a same-priced mattress, she was told that would cost an additional $400, with a series of shifting explanations as to why. *The listed prices are exactly the same*
Note what that means. This is not a sanitation issue or a "we can't resell it" issue. They are willing to take the exact same mattress back the moment she spends more money. The obstacle is not the mattress. The obstacle is the margin.
Eve stopped answering the phone. My mother called repeatedly and got nothing back. I called several times, left messages, and send emails; crickets. So, we drove to the store in person, and was met with fast talking and an aggressive posture rather than any attempt to solve the problem. The same energy that was there during the sale disappeared completely after it.
I expect a reply from the owner (Mary) saying the policy was in writing and she signed it. That is precisely the complaint. A customer who is verbally told 120 days out loud has no reason to go hunting for language that says the opposite. If your written policy contradicts what your salespeople say to close a deal, that is not a paperwork problem on the customer's end.
I also expect a reply saying an exchange was offered. True, but it was conditional, and only upward. An exchange you can only make by spending more is not accommodation.
My mom has close to $10,000 tied up with this store, including a couch that has not arrived (its a customer order) and she cannot get a phone call returned. She is a quiet, patient woman who does not make scenes, which is exactly why she is being treated this way and exactly why I am writing this instead of her. She still has the order paperwork and is easy to reach, should anyone here suddenly become interested in fixing this.
Prices are high, the promises are verbal, and the verbal promises are not honored. Beautiful store, but do yourself a favor and shop anywhere else.
View on GoogleDiggy Lloyd· 5★ · 2026-06-29T17:57:10.265451589Z
I recently bought some new sheets, the sage green bamboo from Cariloha, and I absolutely love them. Once they go in the wash, I put them right back on. The quality is fantastic, great price point, and I liked that I got to feel them in person before buying them. Highly recommend!
View on GoogleJeffrey Cox· 5★ · 2025-10-06T13:40:09.564856359Z
It’s another morning, 3 weeks on, and it just keeps happening. Waking up inside a gentleness and quietude that I don’t remember from ‘before’. Jeeezzz I slept well last night!!!! Again….
We are fortunate to have Mary and Judy and the staff at Taos Lifestyle here in our beloved Taos, giving us the input, guidance and opportunity to find a bed that suits us perfectly. Judy did not let me down.
I ‘shopped’ for months, trying this, trying that one, what-about- this-one??, and going back more than several times to try out the last two, trying to make up my mind between two that felt like they were more than perfect, but had a cost differential. I spent the $$ and it’s been incredible.
I never felt weird or odd going back in many times to try ’this one over that one’. It was easy and fun, actually. I felt like they understood my questions and persistence. They did.
BTW, the delivery drivers were quick, on time, helpful and gone in an instant. Thanks.
Thank you Judy and thank you Mary. I am (once again) grateful that this wonderful Town Of Taos has a store as well-conceived and manifested as Taos Lifestyle. Once again, I got to Shop Local.
Thank you!!!!!
View on GoogleMary Alice Dickenson· 5★ · 2025-03-27T18:27:58.529111Z
Always a pleasure to do business with Taos Lifestyle. Attentive, helpful sales staff. Lovely showroom. Great furniture and now appliances! I’m happy with the installation of my new microwave. Delivery crew was friendly and competent. A top notch Taos experience.
View on GoogleMiriam Jones· 5★ · 2025-08-09T12:28:38.298716190Z
We had a wonderful shopping experience yesterday! Popped in on a whim 30 minutes before they closed, looked at the beds & Aaron came to greet us, not trying to push or sale or even rushed us, he was just being available for us. He was helpful, knowledgeable & sprinkled his own experience in beds/sleep health. Mary came over to talk to us, she is always so friendly & kind, if you haven’t met her, she’s an amazing woman! We ordered a bed, frame & box spring at a very comparable price point of online sellers & we got to try the beds before buying. They offer free shipping in town & I can’t wait to take a picture of the bed to update this post when it’s delivered!! The store is beautiful, check it out & support our local businesses.
View on Google