The Mattress Guys

Been looking for a decent plush mattress. Found one at mattress guys we liked. the price was 989.99 no big deal the gave us 40.00 off so final price 948.99 ok cool. Ask about if we don't like it what about returns. He said we have to by there mattress cover for 60.00 so we did. Get home the mattress cover is crap thin material. Which you can get anywhere for 10 - 15 im sure but what ever i fell cheated there. So went in today to see about a box spring. The same mattress was 938.99. So what got me was they raise there prices and tell you its a memorial day sale and charge you more than the original price. The guy said thats been the price which was a lie. Anyways luckily we like the mattress or i would return it. DO BETTER.

We went mattress shopping on Memorial Day to a couple stores and by far this store has the best quality and price but overall the service is a complete experience! Trevor was really patience and always open to answer any question we had. This young man was polite and professional throughout our entire shopping and purchasing experience. If we ever need anything in the bedding department again, we will for SURE return again!

Lisa, the new owner, was absolutely wonderful in helping me replace a defective mattress with a new one. She didn't even own the store when I was sold the defective mattress, but she corrected the issue when she didn't have to! I was able to contact her through email and even by text messages. Very good customer service and went out of her way to help me. She solved my problem in less than a week!!! I had been dealing with the previous owner since January! Thank you Lisa!!

We went mattress shopping over the weekend and we're probably very challenging to serve. Talk a lot to each other and try many many mattresses over and over, lol. The staff here was Super Awesome!! Beyond patient. Even professional and really nice when we took a mattress home and didn't like it, and then ask to return it just to get a different one we might like better. You cannot beat the service here. I also think our mattress is really high quality.

Started out great! Had plans to shop all over town for a mattress, but went here first and found a mattress, box spring, and a bed that we loved, even got a free $70 pillow because we had bought so much. She tells us mattress and box spring were already on their way-should be there in a few days-and the bed would take no longer than 10 day-okay, cool! Even said she'd deliver the bed separate for free ($50 delivery fee) so we wouldn't have to wait for the mattress and box spring once it comes in. Two weeks later (a few days, huh?) we finally get our mattress and box spring, and the wrong box springs were delivered. We had ordered metal and they brought wood. Okay, whatever, we agreed to use them until the bed came in, and then he would switch them out. Not a big deal, except that the delivery guy tells us it's going to be another 6 weeks for the bed to come in!! We had to hear it from the delivery guy, not the lady we ordered from. Not cool. So 6 weeks roll around, and I call to check on it, the lady was quite rude. Finally get a text saying it would be on the truck Monday....it wasn't....and it would take another 3-4 weeks to get the bed. The lady who runs the store acted like she could care less about our wait because it wasn't her fault-which it wasn't-but she has a business to run, a little sympathy would have been appreciated. We bought $1100 bed, and she offered to take $50 off the price once it come in (but would it had ever come in if we would have waited??) The manager finally called and was going out of his way to make it right, even offered a loan bed until ours come in. He's the reason I'm even giving it 3 stars! He seems to care about his customers, she does not. We ended up getting a refund for the bed, and are still currently waiting for the box springs that we ordered, supposed to be delivered tomorrow.