Woods Furniture Gallery

Best experience ever! This woman knows her stuff about beds. Helped my daughter figure out what kind of matters she needs even though the store didn't even have that kind there. She truly cared about my daughter's well being and not making a sale. She recommended where to go to find the right mattress for her. She was the best salesperson experience we've ever encountered in Turlock at any store. Highly recommend this place.

Woods furniture I used to buy all my furniture from woods. They're the best furniture store around. They're very helpful. They're nice. It's a very nice family operation. Your friend John Souza

Bottom line, my husband and I did business here even though we knew they were more pricey because we thought they were a reputable company with great customer service but not the case. I recently resolved a claim that has been open a year now. To woods credit, a lot of the issues were dealing with the warranty company, but they definitely did not help in the process (even though they liked to act like they did!). I was constantly following up with both woods and the warranty company. Neither had an interest in helping me get my couches, which had a fabric tear, replaced or fixed. Finally, after 10 months of working with the warranty that woods ensured me would be "no questions asked" after they sold it to me for $500, approved full replacement, The only items that Justin and Lena were interested in showing me to replace were over double the cost. And when I kindly asked Justin what he could show me at a similar comparison and price so my husband and I didn't have to pay an additional $2,500 hundred dollars on top of our credit, he cut me off with " well you'll just have the same problem". He said he'd do research on comparables at Ashley and never did, so I did myself and let him know what I wanted from Ashley home furniture. He continued to not reply to my emails and questions but eventually ordered the couch I requested (didn't confirm through email like I asked! Found out he ordered them when another person called me and said my couches were in!). Bottom line is my husband and I have the money to spend on a nice furniture set, but we'd rather take our business somewhere else, where they truly care about their customers and good customer service. This place is a joke and not worth the over priced items and terrible customer service.

I love their selection and great manufactures they carry I know I am buying quality furniture. I can always find what i am looking for there. They carry anything traditional to really funky. We have furnished many homes with their furniture and if its something they don't have in stock they can order exactly what your looking for. Always enjoy the sales people they are all very nice, easy to work with and very knowledgeable of products. Their delivery services is excellent too they will do what they have to do to make you happy. We highly recommend Woods Furniture.

Extremely disappointed with this place. I have been a customer for many years. Never have I experienced an issue. I recently went in March 2021, I purchased a mattress. I was told give us a few days someone will call you . I waited for 1 week and finally decided to call them. When I called them I was told my order hadn't been submitted. They said give us a week. A week goes by and I call them again. And then was told oh the order hasn't arrived yet. They said a few more days. What bothered me the most was the lack of communication and the attitude they gave when calling to inquire about your order. If only they did their job of communicating and calling customers, I wouldn't have to call? The worst customer service and poor management. Wouldn't recommend this place to anyone unless you want to wait 2 months for your order and constantly call them to check it. The worst thing is I was told by the gentleman loading my order that my order had been there all along !!!