7 Day Furniture and Mattress Store

I was impressed with the service I received here. When picking out a recliner for my 92 year old mother, the gentleman assisting me was so patient and helpful. I sat in almost every recliner there. When it was delivered, my mom told me he set it up and had her sit in it so he could show her how it worked and made sure she was comfortable. Shows genuine care.

The warehouse crew was fantastic. Great attitudes on a Saturday morning even with a lot of customers for pick-up. Quick, efficient, and respectful. I shook his hand in thanks and was out of there within 30 mins. Keep up the good work! 💯

I paid off an entire credit contract with 7 Day Furniture store in Omaha using a Chime card to pay at First State which is their finance company. I Recently went to shop there and they denied my Chime card. Saying they don’t accept it. I had them pull up my account and they seen my entire account was paid off using the same Chime card. Now the manager of 7 Day walked me into First State and they seen my manager Colin came out and told the manager of 7 Day Furniture to accept my Chime card. Today I went into 7 Day Furniture and they tell me the manager was at lunch and I had to wait until she finished. I said no you go get her now. She so nonchalantly started to tell me that I needed to walk into First State and have them approve my Chime card except that they were closed right now. I was completely shocked and humiliated. I just wanted to get the $150 rug! I work forty hours a week and collect full retirement benefits. I’m more than worthy of better treatment than that. What a joke of a manager. No customer service skills whatsoever. Completely unacceptable behavior. No excuses for this lack of customer service!

I had a very pleasant easy transitional experience with Chris W. he had so much patience after I experienced a little difficulty setting up my payment plan it took a little while but he waited for me with professionalism and worked with me on my spending budget. I truly appreciated that so much. He acknowledged my family as soon as we entered the store he handed me his business card and let us know when we were ready he was available.

Normally I have a great experience here. Over the past 5 years I have probably spent $10,000.00 or more here. Usually through the acima lease to own option. I came back here on Friday April 24 2026 and am just upset. I wont lie. I am kind of lazy sometimes and when I came here to buy a futon for an arriving guest so they had something semi comfortable to sleep it started out fine. I came to the store selected my futon. Upon selecting my futon I asked about delivery and assembly. I was told for 150$ I would get same day delivery and assembly. Mind you this delivery and assembly was important for me because I had a guest arriving this evening. The sales guy. A short male around 25-30 years old with some facial hair told me that it would be delivered and assembled. I thanked him and went to the sales counter. Upon reaching the sales counter we went through and as I was paying for the delivery I asked the counter lady as well, "does this same day delivery include the assembly"? She instructed me that it does. This all took place about 1230 in the morning. At 2030 the delivery guys showed up and dropped a big box in the room I wanted it in. Then had me sign their paper. I asked them, " I thought you guys were going to assembly this?" He replied, "Its assembled just need to put on the feet." If im not mistaken if you need to screw on feet then that is assembly. It came with instructions. Then I called customer service and out of the 5 years I have been coming there for furniture I have never had a gal treat me so rudely. She just kept saying how I only paid for rush delivery. This is all very upsetting. Had I know it was for delivery only why spend $150.00 I could have picked it up while I was there and put it together myself. But back to where I said I could be lazy. Knowing that for 150$ came with same day delivery and assembly it was worth paying that for me. Once I had to assembly it at 2100 for my guest I feel cheated Im highly considering shopping elsewhere after this experience. Mostly because of the rude customer service lady and feeling cheated. Edit: Spoke to Aaron the manager and to rectify the situation they are refunding me 100$ I believe this is a satisfactory outcome. I hope he has talks with the rude customer service lady.