Ashley Store

We spent Just short of $2500.00 on a leather couch. at the Springfield, Missouri store on Independence Ave. (Well, We were told it was leather). We'll let you be the judge........(See photos) Their "Leather" furniture consists of a MICRO thin layer of (possibly leather?) over fabric. A short time later, this is what we have after providing regular leather care and very light use. All we were told was that "There is a one year warranty on our product." In my opinion, Ashley Furniture is not in the furniture business as much as in the "Ripping their customers off" business. This Couch is SO BAD that we tried donating it to two shelters and they refused it There is a better chance that I would spend 24 hours in a dark room full of rattlesnakes than I would EVER purchase from this company again.

Terrible experience. The sales team was great but we had a delivery to scheduled at our new home. After taking off work and driving 2 1/2 hours both ways they told me they couldn't deliver that day. When calling in to inquire what's going on you can't get the local store to answer their phone and the customer service goes to a 1-800 call center overseas. I have requested multiple times today to speak to someone local or a call back with nothing.

Ashley warrenty: bought some expensive furniture zero gravity and puncture resistant. Supposed to be able to hold up to 1000 lbs. No way!!!! One broke in less than a year. Had to order parts they shipped to house. Sat there forever bc you can't schedule appt until your part has arrived then it's weeks out from there. We have 2 other ones broken currently and it's been less than 1 yr 4 months- it's the recliner metal under is VERY weak( metal under that extends recliner). So would not recommend for kids. My parents ordered the same furniture shortly after us and Ashley furniture keeps ordering them the wrong parts and it's been MONTHS! Parents are disabled and I'm standing there while Ashley furniture is giving them the run around. Disappointed and would recommend going elsewhere. So I'm gonna have furniture that is constantly getting fixed I fear and after the warranty I'm out of luck I guess? Warrenty after 1 yr you call a number and file claim. Then they send a text and email you have to send photos. Bc the love seat and sofa are similar they wanted me to resubmit photos. Then we were sent to schedule a video call from warrenty. If you cancel it says you have to start process over. Video call pics are taken etc. They said on video they don't show the loveseat so not sure what happened there? Then you wait for them to decide. So far not an easy process as the pics had to be sent within 24 hr or process starts over. Watch your messages closely.

Excellent selection and knowledgeable sales staff. The biggest challenge is getting a clear picture of sales start and end dates "we'll honor this price through the end of the month" becomes "we'll honor this price to the end of this month IF you buy a $200 protection package." Didn't get any savings, but got a decent couch. Also, minus 1 star for the delivery AI that keeps threatening to cancel delivery no matter how many times I confirm that we will be there.

Our sales person was Louis. He greeted us as soon as we came in. We told him what we were looking for, he listened and showed us several pieces, answered our questions and we found exactly what we wanted. Took less than an hour and we were on our way home. Now waiting for delivery. Thank you Louis! We have bought several pieces of furniture from this Ashley store and have never been disappointed.