Bay Bed & Mattress in Santa Cruz - Reviews, Hours, & Deals

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Real Google reviews from nearby shoppers

Average rating 4.8 · 33 reviews

Last updated Jul 7, 2026

Peyton· 5★ · 2026-03-04T01:58:43.942644278Z

Lovely local business with great fully customizable mattresses! They’re made with organic materials and they’re eco friendly! They deliver all around town too!

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M Telus· 5★ · 2023-01-27T20:02:36.078369Z

I bought three beds and two mattresses from this company over the course of the last couple years. I am very happy with my experience with them. One of the mattresses I bought is a custom made mattress. It feels so good! The price was affordable, comparable to what I've paid at the typical mattress stores. We initially bought a firm mattress and then changed it to be slightly less firm. The process was a breeze and the customer service was excellent. They set up the beds and they feel so stable, no squeaking, and very good quality. Delivery and set up was also a good experience. I'm SO glad I purchased a mattress from this company. I'm sleeping so much better now and it has really made a difference in my overall mood and health.

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Lisa Kennedy· 5★ · 2023-05-29T22:43:21.001013Z

No frills mattress store with very helpful and friendly staff. Worked directly with the owner to find the right firmness with our mattress. Prices are a bit higher than your standard mattress store, but the mattresses are made to your liking with good quality materials. Took about 1 week to get mattress available and delivered - best sleep ever!!

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Michael McCarthy· 5★ · 2016-09-05T15:54:36.239Z

We are very happy with our bed. The sales process was very pleasant and informative. The bed was delivered and set up very professionally. After a couple of weeks of owning the bed, I decided my side was too firm. They came out and changed it within a day or two of calling. Could not ask for better service. We did our research before buying and found with the level of service, choice and quality, that it was a good purchase. I suspect those reviews saying it is overpriced have an inferior product and cannot replace the parts in the bed like one can with these mattresses.

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M Han· 5★ · 2016-05-20T04:03:52.286Z

I bought a queen size mattress here about 5 years ago, in 2011. It has coil springs with 4 layers of one inch latex on top and an organic cotton and wool cover. This has been the most comfortable bed I've ever had in my 60+ years. You get a super custom bed, but not at a bargain basement price. However, I'm very satisfied that this bed will last far longer and remain comfortable for many years to come, unlike the bargain basement mattresses that I've bought in the past. If the latex gets saggy (which it shows no signs of doing yet) then it is replaceable. This is not a cheap bed because a bed this good can't be put together for cheap money. You get what you pay for. I'm a very satisfied customer. Delivery was on time and friendly. No regrets.

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