Burke Furniture

Special ordered a Hooker brand writing desk. I waited 3 weeks for it to be delievered to the store. I live in Richmond and did not want to wait for delivery so picked it up at the store. Desk was in original box. When I carefully unpackaged the desk it had multiple scratches in the finished wood at the bottom of the front of the desk. I was told that it was policy that I bring it back to be fixed since I picked it up. There were no calls to Hooker or any other offers to resolve the problem. After I calmly with no abusive words expressed dissatisfaction …I was talked to like a child and told that the owner would be asked for a resolve. The resolve was for me to wait a week, have it picked up, wait for repair, then wait for them to deliver on a day they come to Richmond. Poor customer service after the sale of an expensive product that was received damaged.

Highly recommend you shop elsewhere. I was a repeat customer of Burke but also purchased from Lex. Furniture and Havertys. This is the only place I've had issue with. Debbie Cain pushed the Guardsman coverage to an exaggerated extent. We bought because I had a friend by something similar with Havertys and it was actually good. Hoped to never need but submitted when seam in pillow (less than 1 year) and stain occurred on couch. Guardsman sent out a plastic and vinyl repairman that couldn't fix if they wanted. Guardsman denied claim and said first denial voided any future claims. They claimed it was "pillow failure" and accumulated stains. Tried to resolve with Burke and Debbie never responded back. David Burke - owner, claimed "they aren't a cleaning business and that's not a seam". First of all my mother and grandmother were seamstress's so I know what a seam looks like!! Highly offensive. Also, pics attached so judge for yourself. As a repeat customer I find what he said highly offensive. He didn't offer any pillow replacement, not even one off old model. And considering the Guardsman coverage was $100, could have even offered that. But he was snarky and defensive as he wants to continue to sell a scam of a coverage to make a few extra bucks. I will never buy from them again and highly recommend you go to Havertys or even the Corbin Auction house that offers new furniture. It's a shame Lex Furniture is closed as they offered beautiful Bernhardt and we never had a problem with anything we bought there. Havertys also carries a couple nice Bernhart pieces as well. We paid cash and can buy what we want. It's the principal and customer service that I will not take a pass on. In a time where that should be at it's peak, Burke is at it's lowest. And I sincerely hope that anyone interested in customer service and being treated right read this and take your business elsewhere!! I will buy pillows from another furniture store and see if we can have someone professionally remove stains because we can. Regardless of where you go, don't buy Guardsman because according to Debbie AFTER we bought and tracked her down for all of our paperwork...oops, another company bought so I have to see who that is. Now we know...she probably never intended to even give us the paperwork.

Burke Furniture is the best place to purchase furniture in the Lexington area. We have been a customer since 2011 and still have the living room furniture set we purchased. We finally upgraded to a King bed and Olivia helped us find the perfect one. She was very knowledgeable and answered all of our questions without pressuring us to purchase. Burke Furniture has high quality furniture that lasts, great customer service, comparable prices, a large selection, and are family friendly. We highly recommend Burke Furniture!

We were greeted by several employees when we walked in. Ine employee, named Brett, asked us what we were looking for and showed us several choices. He was exactly the right combination of helpful and yet not feeling pressured. He was knowledgeable about fabrics and color. We were extremely pleased. We purchased a sofa within an hour!

Paul was super easy to work with and very helpful. He got us a great price on a hooker dining table! Will definitely shop here again when we’re ready for more furniture.