Eichler Furniture

Many years ago had horrible experience and told I should go elsewhere.... I highly recommend going elsewhere! Stopped again to try.....better elsewhere still!

I accidently left my billfold home, and the Owner told me "not to worry, just bring your money in, the nex time you come by". I say, thanks a bunch!

I own and operate a furniture repair business. I was in the area and needed some supplies so I stopped by Eichler Lumber. Eichler lumbar has a has a furniture store connected to it so I figured I’d drop in to drop off a card, and see if the company had someone to represent them when it came to furniture warranty’s. Randy was not pleasant at all, very, very rude. Customer service is always on the top of my mind when it comes to my business, and having him at the front desk, represents them in the wrong way possible. Purchasing furniture should be an exciting, and easy experience. For many, it’s a huge step in life. If Randy was my salesperson, they would never get my business. Excluding Randy.. the furniture area was well set up, and looked like they had a good variety of furniture to choose from. I did step into the lumbar area to get some supplies, and Mandy at the front deck helped out and pointed me into the right direction. Very nice and helpful. Also informed me that Randy had a stoke 5 plus years ago, and lacks communication skills. My father had a stoke 2 years ago, so I am more than understanding, but this is also no way to treat people. for brandy helping me out, and being more than kind, for the restrooms to be in excellent shape, and for having what I needed… is the reason I’m not giving them a 1 star. To the owner, I understand Randy is Going through things in life… life is challenging in all aspects. With being a business owner myself, I wouldn’t want to be represented in the light that Randy is giving off. . As being the son of someone who has had a stroke, I also understand strokes survivors, want to fill involved and be useful. I recommend putting him in an area where he has little to know interaction with customers.. there is little to no furniture company’s in this area, so this is a huge area that you could capitalize on.

Went in to purchase an electric lift chair for my mom and the man was the rudest. Most hateful and unhelpful person I have ever encountered, would not speak to us out loud at all we wanted to special order at Chair willing to pay the extra money to special order it, and he absolutely would not let us.

Considering the rural nature of this area, this furniture store is exceptional, with a pretty decent selection of quality items. The selection is nothing like the furniture "superstores" I'm used to in Chicago, but the personal service is far better than those. They owners also have a vested interest in taking great care of their customers, because of the small town nature of the area - one bad experience and EVERYONE will know about it. Visited here with my girlfriend and her father to purchase a new recliner for him. She says the mattress they sold her father is amazingly comfortable.