Factory Direct Mattress West Allis in West Allis - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 4.9 · 71 reviews

Last updated Aug 7, 2026

Romi Spears· 5★ · 2026-02-03T15:15:48.335066590Z

Terry was very informative and the fact that they have displays to tryout is huge with these online heavily marketed products. I appreciate this store being available for this transaction, the convenience was needed, versus settling for the big box stores options! Try them out if you’re looking for old school spring loaded mattresses or those hybrid mattresses in the box, shipped directly to your home!

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Nancy Schuman· 5★ · 2026-01-31T19:24:50.297012009Z

Fantastic experience at Factory Direct Mattress working with Terry! He was so incredibly friendly, professional, and informative. Could not be more thrilled to have found this store and our fabulous new mattress! Thanks Terry. Best ever mattress shopping experience. Wish you all the best.

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Melanie Poblocki· 5★ · 2026-04-26T18:47:24.297284883Z

We had an outstanding experience working with Terry at Factory Direct Mattress! From the moment we walked in, he was incredibly friendly, patient, and genuinely focused on helping us find the right fit—not just making a sale. Terry spent a significant amount of time with us, clearly explaining the differences between mattresses and breaking down the various technologies in a way that actually made sense. We never felt rushed, and we left feeling confident in our decision because of how thorough he was. He also walked us through the entire process from purchase to delivery, which made everything feel seamless and stress-free. On top of that, he went above and beyond to ensure we were getting a fair price—honestly a much better deal than anything we found online. It was so valuable being able to compare high-end mattresses in person with someone so knowledgeable guiding us. We truly loved the entire experience and are so excited about our new mattress. Highly recommend Terry!

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Dan Vick· 5★ · 2026-03-20T15:41:44.887495843Z

Terry, the owner, was helpful and easy to work with when I needed to purchase an adjustable bed on short notice for a family member coming out of the hospital. Later, on, when there was a minor issue with a product accessory, Terry went out of his way to help correct the problem. In summary, good customer service, good products, and fair pricing! Would highly recommend.

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Ann Grinwald· 5★ · 2026-05-17T22:27:23.747793516Z

Thank you Terry for sharing all of your knowledge and making our shopping experience wonderful. You have gone above and beyond. Highly recommend making an appointment to speak with Terry for your next mattress.

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