Fortner's Home Connection

I’m not one to post things like this so PLEASE READ. It just may save you or someone you know from being taken hundreds of dollars! James and I hired what was formerly known as Sears in Middlesboro Ky/Fortners Home Connection owned and ran by Jim Fortner to make repairs on our appliances that isn’t very old at all. They are Kitchenaid brand and well made however the refrigerator freezer and ice maker wasn’t cooling properly and one stove burner that wasn’t working. Long story short after two months of multiple trips and them ordering wrong parts several times and also forgetting to order the parts I ended with a refrigerator that now doesn’t work at all (top or bottom) and burner that we were told was bad wasn’t bad after all. It was the knob which we paid another $160 for (we paid for the new burner only for them to take it back and not refunded the $240 it costed us) the loss of over $500 in groceries on two separate occasions all because the “it is now fixed” not truly being fixed and causing the food to spoil. So after 3 months of non stop having to order and reorder parts and have repairs done and nearly $1100 dollars in labor and parts I’m with a refrigerator that is still not working!! I was yelled at, laughed at and told my money would not be returned that I was free to take him to court (which I am doing) our money is being refused to be returned. SAVE YOUR MONEY AND TIME and do not hire this business for any type of repair’s. Please share this post to help word spread about how crooked Mr.Fortner is! The thing is we bought those appliances there as it was a local business and we wanted to help out those in our community.

Friendly quick service. I purchased a double oven from a big box store way too many issues to write about. I cancelled order after I called Fortner’s from parking lot he ordered delivered and installed as arranged. The installation was top notch.

Terrible experience, I badly needed a refrigerator so I went there and purchased one. The owner told me I would have it in two weeks. From there is when things went south. I waited two weeks heard nothing so I called. It took 3 hours and 4 times of calling to reach anyone. Only to be told it’d be there next week waited the week, crickets again. Tried calling for two hours no answer. Went original the store was told I’d have to wait for the owner to get a refund. After waiting he finally showed up, where he told me I wouldn’t find a refrigerator in a timely manner anywhere. Not only was I able to get one delivered the next day, everything was cheaper. He had charged me 200.00 for delivery. Mary’s appliances I paid 65.00 got it the next day. I was also charged 125.00 for a two year warranty, at Mary’s I got a 5 year warranty for 150.00It was a larger one and cheaper than Jim’s. My recommendation avoid this place and go to Mary’s in New Tazewell, TN.

Mixed feelings about this business. Ordered an appliance with the promise that it would be placed on an earlier truck to meet our timeline. When I followed up with the owner, he initially said that an appliance had arrived but it was for another customer, and that mine would arrive later than expected.. no apology, just a matter of fact. When I press the matter about his promise at the time of ordering, he put me on an extended hold, and return to say that the appliance he thought was for another customer, was in fact the oven I ordered. He began to explain that he would not be able to get it delivered that day as promised because his delivery person was out conducting other business. I again press the issue of his promise, and he reluctantly said he would deliver it after he closed up the store that evening, which he did. I did learn however that the large box at the stove had been treated in was left behind, instead of loaded on the truck as would be typical in a delivery process. If you've read my words, you understand why my feelings are mixed about this business. Should you choose to do business with this company, start with a clear message of accountability so you don't go through the same difficulties that I did.

Friendly professional service. Went over and above to take care of me. I went for a warranty coverage on an item, and ended up purchasing a vacuum cleaner while in the store. I observed polite, personal interaction with every person who came into the store while I was there. Jim “multi tasked” as he efficiently took care of everyone. This type of customer service is so often not applied in today’s society. It’s a hour and a half round trip drive, but I will check with that store first for any future purchases as long as Jim is there.