About Furniture Zone
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Mattress Selection
Staten Island, NY
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Real Google reviews from nearby shoppers
Average rating 1.8 · 42 reviews
Last updated Jul 15, 2026
I purchased furniture from here in January. When I received my delivery the furniture was damaged and the delivery men took my tools. I have since received my tools back, but still no resolve to my damaged furniture. Their customer service is terrible. They do not take responsibility for their actions and put everything on the pandemic. Michael seemed to be a cool sales person until you try to reach him about the damages and the lack of communication. He clearly stated to another customer in front of me “call customer service about your delivery. I have nothing to do with that”. I should have bolted out the door then. Now I’m stuck with damaged furniture. According to Anthony at customer service, whom i spoke with today “until the end of summer”. According to Mike and Frank back in February, the replacement was supposed to be done at the end of March and then changed to mid April. I have disputed the transaction with my bank, but unfortunately it was denied. I will be see you in court.
View on GoogleWhere should I start? We came here looking for a beautiful bed bunk, first off they gave me a 7 day delivery due date ( I knew this was too soon but they insisted it was when it would arrive) secondly I paid for the installment I never received . Again I would have not been upset if they would have just told me from the start that it would have taken 3 Weeks to arrive. They arrived and never installed it, they arrived during late night hours and when I called to get it installed they gave me a very nasty attitude. I’m very upset with the type of service I received. If I could I would give 0 stars to this business
View on GoogleHorrible Customer Service, previous reviews are not as accurate as they seem. New customer who lives a few blocks away from store. Have been working with this company for over a month. Furniture delivered 3 days after confirmed time and date. Delivery service arrives 9:15pm Delivered couch incorrectly and refused to assemble furniture. “We don’t work overtime.” Seeing how they were late, they stated they will follow up next day to finish. Never showed. Communicated this experience to management. There is complete lack of customer service at this point. Left with no other alternative option. Staff were completely unprofessional hung up on phone by multiple staff. To be very clear the furniture has been paid for completely full $2000 cash. As the company is satisfied with their money, in efforts to resolve this issue at the store, sales person continues to state... “there will be an additional fee to pick up incorrect item sent and to deliver a new one” There is no contact to reach for further assistance. The supervisor is unavailable. If management would like to respond to this state your name since that alone is information left out of this process. Very unprofessional, this review is not personal at all. Just stating my mothers experience, seeing she just moved into a new place. Disrespectful, vague staff that are not patient and educated enough to resolve an issue as such. If management is able to resolve this issue after seeing this review feel free to leave your direct #.
View on GoogleThis place has a large selection of furniture and the prices are pretty good. The only thing about this company is how the deliveries are organized. Mandy was really nice and accommodating and she did what she could for me. The delivery guys are just doing their jobs; but I can see how previous customers can get annoyed with their service because deliveries are scheduled whenever it is convenient for the company, and not the customer. I am overall happy with my purschase, but then again, my schedule is somewhat flexible and I was fortunate enough to be able to leave my job a few hours early. The experience might not be a stress free one, but then again, we were still able to get the exact couch we wanted for about $300 less.
View on GoogleO stars.... There is no communication about your delivery. They don't communicate well. I had to call everytime they missed the deadline of delivery. Then was told some story of why they did not deliver the item. One minute it's a holiday then the next its the truck breaking down. Had I read all the reviews I would of never purchased anything from this store. They tell you call customer service and all you get is a voicemail and told the managers phone is linked to this number meanwhile its the delivery service number. I have yet to get a call back. Worst business ever. I have never been so disgusted in my entire life. They will do this horrible customer service to the right one and get sued. I can't wait for that day.
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