Golden Mattress

So I purchased a bed 1 year ago for my mother in-law. Well she's been having issues for weeks now and we have followed the manufacturers recommendations rotating the matress to get better sleep performance. Nothing has worked so i called the manufacturer for a claim. I sent them all the information from pictures and receipts. Well just received a message that they are not going to do anything. Wow no worries I'll never purchase anything from Southeastern furniture again. Stay away from Golden Mattress 1828 Maca Way Norcross, GA 30093

If you enjoy being talked down to, being hung up on, and having your questions brushed off, this is your place. If you love having a mattress that collapses within a year, and warranties that are not honored, and being told “maybe you’re just too big,” this is your place. The woman who answers the phone, refuses to tell you her name, and claims to be the manager when you ask for one — she gave the most unpleasant, unprofessional customer “service” I’ve ever experienced. Run away. You’d be better off sleeping on a pile of the money you would spend here.

It is a sad business that decides not to DO business!! I went to a mom and pop mattress store. The sales person was not able to give much info on Soft Dreamer 1 mattress I wanted. No problem...I will call the manufacturer Golden Mattress to get data. WORST EXPERIENCE EVER! The young girl who answered the call put me on hold a long time. In her fairness she came back and apologized as they were short staffed. When I asked for the specs, she was extremely rude, not knowledgeable, and pointed me back to the retailer I told her did not have the specs either. She put me on hold yet AGAIN and some guy gets on the phone with the exact same script. WHAT THE FRACKLE NACKLE unprofessional clueless mattress company is this!! They do not want their product sold...so please get out of business. Furthermore...I know A LOT of people and I will make sure everyone knows never to purchase their mattresses. They do not value business and customer service is distasteful at best.

I am a mattress store owner and have sold Golden Mattresses in my retail stores for over seven years. They make a good quality mattress and have always stood behind their product. They do offer a low end/promotional line and my guess is that it is the reason for some of the bad reviews. If you buy a mattress that sells for $200 you might not be buying a quality mattress....

Worst mattress we ever bought!!!! In less than a year it had a crater in the middle so bad sleeping on it was agony. Purchased from Jacksonville Bedding they were no help either. All they were worried about was making the sale. Very sad that these two companies; Jacksonville Bedding and Golden Mattress are still doing business.