Jake Brown· 1★ · 2025-11-20T01:18:52.854238342Z
My wife and I purchased furniture on 9/26/25. The manager at the time, Cody, promised us free shipping, free stain guard, and told us the order would arrive in about two weeks.
Two weeks passed with no update. We called and were told the furniture would be delivered on 10/20/25. My wife took the day off work, and we were told it would arrive between 3–5 PM. No one showed up and no one called.
For weeks afterward, we tried to get answers. Most calls went unanswered. When someone did answer, we got excuses about phone issues, computer issues, or “we’ll call you back in 5 minutes,” which never happened. We even texted their company number with no real response.
Cody gave us multiple, contradictory stories:
• That he had carpal tunnel surgery and only he knew our order status
• That the furniture arrived but in the wrong color
• That an employee forgot to notify us
• That we’d be reimbursed for a swivel chair
• That he had an email confirming delivery on 11/2
None of this was true.
On 11/9, we were contacted by Devin, who told us that Cody had been fired the week before for giving false information to customers. He also revealed that our furniture had never been ordered, and the couch wasn’t even available in the color we selected.
When we came in for a refund, the company took zero responsibility. Instead, they said the promises Cody made weren’t “company-approved quotes,” essentially acting like they were the victims despite the weeks of misinformation and stress they put us through. Devin also admitted this had been happening with many customers over the last few months.
The owner, Natalie's, “solution” was to offer the original invoice price minus $50 — about a 2% discount — after everything we went through. We purchased our furniture elsewhere.
Then on 11/19, our card was suddenly declined. We discovered a new, unauthorized charge from the store for the full amount of our original purchase — something we never approved or knew about.
At this point, this goes far beyond poor customer service. When multiple customers experience false promises, unplaced orders, and now unauthorized charges, it raises serious concerns.
We are in the process of contacting the appropriate authorities regarding the unauthorized transaction.
I strongly recommend extreme caution before doing business here.
View on GoogleBrooke Townzen· 5★ · 2025-12-15T11:16:48.831489484Z
I worked with Natalie from start to finish, and she helped me find exactly the pieces I was looking for. She was thorough, personable, and communicated clearly throughout the entire process, including delivery. I never felt like I was just another sale at a dealership. All of my furniture is absolutely beautiful and exactly what I envisioned. I will definitely be a returning customer when I start working on my kids’ rooms in the near future.
View on GoogleRobert Young· 1★ · 2025-11-08T14:16:28.232894461Z
Purchased sofa and chair august 28 2025, and was told chair would be delivered 2-4 weeks. Call every other week and was given different excuse each time. Went in person on November 11 2025 and was told employee stole my money and they can't do anything about it. I requested they just order the chair and I would wait for it even longer. I was then told to call the police and report to them followed by some guy coming out the back yelling about how they are out quarter of a million dollars and I'm bitching over 2300. Even after being asked not to yell guy continued to scream " I don't care" "call the police they have been out here multiple times" while walking closer. This caused my wife and me to feel threatened and left business. We will be filing lawsuit.
View on GoogleTara Bubenzer· 5★ · 2025-10-16T14:08:06.645399138Z
My husband and I were given excellent customer service from store manager Cody Thompson when selecting mattress and furniture, good quality merchandise and excellent prices. Cody was very courteous and knowledgeable. Highly recommend having Cody service you. Can’t go wrong buying from I67 furniture. Tara and Guane Bubenzer
View on GoogleCameron Thompson· 5★ · 2025-07-28T23:43:25.597235629Z
I can’t say enough great things about I69 Furniture! It’s honestly not even about the store itself or the owners. It’s about one man with a vision and a pursuit to keep his customers happy. From deep cleaning the bathrooms, answering phone calls, greeting customers, answering all their questions, having a professional positive attitude, and keeping the store looking amazing. Cody and his team go above and beyond to make sure every customer walks away happy. The furniture is high quality, stylish, and priced better than most big-name stores. You can tell Cody really cares about his work and his customers—he’s knowledgeable, honest, and super easy to work with. If you’re looking for great furniture and even better service, this is the place to go. Highly recommended!
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