Pinetop Lakeside, AZ
Joy's Furniture Gallery offers a diverse range of fine furniture in various styles, aiming to provide exceptional customer service. Located in Pinetop-Lakeside, AZ, they are known for their well-established reputation and commitment to exceeding customer expectations.
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Real Google reviews from nearby shoppers
Average rating 3.5 · 124 reviews
Last updated Jul 7, 2026
Joy's furniture hands down is the best furniture store on the mountain has everything you're looking for and the sales team is amazing, very well knowledged and polite. If they don't have the particular item you're looking for, they will do their best to get it for you you will be amazed at how beautiful the store is decorated. It makes you feel at home and comfortable. A delivery drivers are very professional and get the job done they deliver, install and take away your old furniture so you don't have to for a very reasonable price. I highly recommend Joy's furniture you won't be disappointed
View on GoogleTami's team at her two stores are excellent. Whether you are designing custom furniture or looking for something on the floor. They are very knowledgeable and professional. We always recommend Joy's Furniture Gallery in Lakeside, AZ to our friends and neighbors.
View on GoogleLarge furniture store, great selection! They carry several large name brands. Salesperson was friendly and helpful without being pushy and let me shop on my own. The environment is inviting, and the decor is fantastic! I like having the option of trying different styles to find what was most comfortable for me. I like that they have a variety of price ranges. The only drawback is that if you buy it off the floor, they mark "as is" if you get it ordered and delivered, it's marked "no return, special delivery". It also took seven weeks to get my couch delivered. I was glad to have the option of delivery! Will definitely recommend and return for more items in the future.
View on GoogleDo not order from here or the Ashley website. You will just get the run around and people who don’t care. We ordered furniture to have for when family was in town. Ashley.com didn’t give us a delivery date. I call the store and they say it’s scheduled for a Monday and I explain the situation. At that time, the owner was very nice and rescheduled to the Friday before. Fast forward a few weeks and I call to find out about the delivery because I haven’t heard anything. The worker says my furniture isn’t in and they can’t locate it. She is very rude and condescending. The manager Kyle informs me the same information and says that they don’t control anything because it’s Ashley online. I tell him that the sales associate told me to order online because she didn’t have the dimensions or measurements. We go back and forth and basically we find out we’re not getting our furniture on time. I email the owner and she goes back on what she says and is very rude in her email. Completely different tone than the first time I spoke with her. The furniture finally gets delivered to Joys, 4 days from the rescheduled delivery date and a day late from the original delivery date. When Joys brings the furniture here, our headboard is cracked. I refused the damaged item and ask for a refund. The manager calls me and says I shouldn’t have refused it and the delivery drivers shouldn’t have brought it back. I told him I was not accepting the item damaged and being responsible for it or the restocking fee. He tells me he can’t refund the item and I have to call Ashley. After 3 calls to Ashley, nobody can figure out what to do. I finally get a refund and they only refund $200 or the $499 plus tax that I actually spent. This place is an absolute joke. No customer service, nobody has answers to anything, it’s nobody’s fault, the sales associates are all rude. I’m never shopping here again. I’ll just drive to the valley and go to American Furniture Warehouse if I ever need any furniture again. The really sad part is I’m in an industry where I have a lot of clients who purchase furniture during their move.
View on GoogleTravis was very knowledgeable & helpful! Beautiful store with many options for every style - this store is a gem! Thank you!
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