Mattress By Appointment
Rockford, MI
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Real Google reviews from nearby shoppers
Average rating 5 · 162 reviews
Last updated Jul 18, 2026
My Husband and I had a great experience with Dixon! He was so knowledgeable, helpful and made the experience fun. We will definitely recommend him to our friends and family in the future. We even got to take our mattress home the same day! 10/10 experience, treats you like family
View on GoogleTake it from me, make this your first & last stop for mattress purchasing!! I shopped around and can promise you this is where you can get the best quality for the lowest price. Dixon was amazing! He was so friendly, super knowledgeable, and can tell he truly cares! Look forward to working with him again for our future mattress needs. Can’t recommend him enough!!
View on GoogleDixon and his social media team are nothing short of incredible. I was frantically trying to find mattresses for my home by the week’s end before my kids moved in. I wasn’t having any confident luck on Marketplace, and I didn’t want to spend an arm and a leg on new. In my 40 years of life, I learned memory foam is NOT the way to go, so I wasn’t going to shell out money on mattresses I’d hate either. I needed quality, I needed affordable, and I needed it ASAP. I found Mattresses By Appt by accident on Marketplace. I liked the idea of paying a fraction of the cost for a new mattress, and figured it had to do with overstock sellout. Upon writing in, I was talking to a real person who was from all angles, trying to work with my particular situation. I can’t for the life of me remember her name, but she was fantastic to work with and had the finesse we all crave when dealing with customer service representatives. Mattresses By Appt has a policy that they won’t sell you a mattress without coming down to their location and actually seeing and trying out their mattresses. At first, with my busy schedule, I didn’t know how I was going to make that work. But I made it happen because 1) That’s an excellent business policy and if I had a mattress business, I’d write that into my policies too and 2) This is not a purchase I wanted to come to regret. So I get down there. And I met Dixon. You guys….Dixon was hands down the COOLEST dude. He is so down-to-Earth and personable. Furthermore, Dixon took the time and consideration to explain how his business model works, and exactly what to expect with finances with these products. The process of getting approved was ridiculously simple. And the mattresses were FANTASTIC. It was a little difficult for me to choose the one I wanted for me because I was torn between probably 4 options. But he helped me break down my options and asked all the right engaging questions to help me decide. It wasn’t as difficult to choose the ones I wanted for the kids. In the end, there are zero hidden fees, you know exactly what to expect, and the terms were perfect for my life situation. Oh, and they DELIVERED to me in Mt Pleasant! From Rockford!! I cannot say enough good things about Dixon and his team. They are good, wholesome people and phenomenal at what they do. I took extra business cards with me because I’m telling everybody about them. When I need mattresses in the future, and I will, I know who I’m calling.
View on GoogleMattress by appointment was a unique experience. We tried every possible option of firmness and flexibility with the base. We had talked about getting an adjustable base, well, this was the place to go for answers to any questions! We not only bought our base and our wonderful mattress, we bought my mom a new mattress as well! Mom couldn’t be sleeping better! I have a bad back and have had multiple back surgeries at different levels. The first night I only woke up once (after 2 hours) because of a leg cramp! And then I slept 8 hours! I am so so ecstatic!! Wonderful!! Thank you! And Hunter was a great guy who shares common interests. The guys were speedy delivery and set up men. 5 ⭐️ and many 🙏🏽 thanks.
View on GoogleThe owner had a great attitude and was extremely helpful with every question we had. He also has the best prices around. I highly recommend getting your new mattress through him.
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