Mattress Warehouse
Conshohocken, PA
Mattress Warehouse is the largest independently owned mattress retailer in the U.S., operating over 500 locations nationwide. They offer a wide selection of mattresses and sleep accessories from top brands, providing customers with quality products at the best possible price. Their mission is to deliver a relaxed and educational buying process, ensuring the best overall sleep experience.
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Real Google reviews from nearby shoppers
Average rating 4.9 · 194 reviews
Last updated Aug 4, 2026
I never expected to walk in the store and purchase on the spot, but the manager Samantha made this so easy. I couldn’t be more grateful for the holiday deal that she gave me. I’m super excited to sleep on my new Albany II! If you want somebody, who’s honest that you can trust to buy a bed from, please go here and ask for her! I can’t wait to send the rest of my friends here.
View on GoogleWonderful service and patient store manager. (Joe) What was to be a quick visit to look at some mattresses turned into a purchase. I will definitely be back and will refer others to come by. Thanks again Joe
View on GoogleWe had a wonderful experience at Mattress Warehouse in Conshohocken, PA! Our salesperson was incredibly patient, knowledgeable, and kind while helping us choose the right mattress. We never felt rushed or pressured, and they took the time to answer all of our questions and let us try different options until we found the perfect fit. Excellent customer service from start to finish — highly recommend stopping in if you’re mattress shopping!
View on GoogleBuyer BEWARE I'm editing this review as of 11/6/25 and if I can make it negative stars I would. In July I came in to try out and get a feel for the firmness of a mattress, preferably organic. Samantha worked with me and shared details on why an organic mattress is not necessary. Despite following my gut and the knowledge I had about organic mattresses I acquiesced and purchased a Tempur-Pedic Pro Adapt 2.0 Hybrid, primarily due to the financing. Big mistake! I should have stuck to my gut and NEVER made this purchase. Since July it has been a series of issues and disappointment! First, I received a damaged mattress that did not sit flat on the base. After the amount I paid for this mattress, I’d expect it to be in excellent condition. The response was “it's bent because how it sits on the delivery truck.” Excuse me?? This is NOT ACCEPTABLE. Easy solution, change how it is stacked on the truck! As if that wasn't enough, it turned out to be the wrong mattress! I was informed due to policy, I had to wait 30 days to exchange the mattress. I went back to the store to try the same mattress along with others with different firmness. It was confirmed I did NOT receive the mattress I ordered. I wound up upgrading for a completely different mattress. Little did I know the upgrade did NOT fall under the initial 0% interest financing terms! This was NEVER communicated to me. Additionally, the delivery of my new mattress turned out to be around 55 days. I can’t sleep and my back was getting worse while I sleep on what felt like a slab of stone. Their response, "exchanges are addressed in order of receipt". I continue patiently waiting. The other mistake and disappointment I encountered was with the 2 pillows I purchased. One of the pillows was switched in the box which resulted in getting the wrong pillow. I communicated all of these concerns immediately with Samantha. She was empathic to what I was encountering and seemed to try to rectify the situation. I brought back both pillows and she reordered the correct pillow which was supposed to arrive a week later. It's 4 months later and still no delivery of my pillow. When I was ordering my replacement mattress, I was informed I would be responsible for another delivery charge. Let's regroup - 1) I received the wrong and damaged mattress, 2) I received a wrong pillow. Now I am to pay additional interest for the new mattress and another delivery charge for the errors from this company. Throughout this entire process I have been patient, kind and respectful. When I shared my extreme disappointment, Samantha "allegedly" contacted her manager only to be told "there is nothing they can do". I find that hard to believe yet accept, 1) her manager was contacted and 2) that there is “nothing” they can do! Today, when people are buying from BIG box stores and making online purchases, stores should be welcoming to their customers and trying to retain business and build on their reputation. I called the store later and communicated that because of the series of disappointments and lack of concern from management, I was contacting corporate. It was then I was informed they would "give" me a pillow to make up for the challenges, in hopes that I didn’t contact management. Red FLAG! This does not make things right. I was patient and trying to work with the series of incidents, but this company is not reputable nor one I would recommend. The lack of response, the delays, the deceit and ridiculousness are enough!
View on GoogleWe shopped a few different locations before coming to mattress warehouse in Conshohocken. Samantha was a great help and explained all the different levels of the Beautyrest mattresses. We will think of her every night before bed. Samantha is truly a gem.
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