Bruce Grant· 5★ · 2026-06-08T22:24:38.386592423Z
I had a fantastic experience buying from Naturepedic/Happsy, from the day I walked into the showroom to the day I picked up my order! I met Kylie in the showroom; she was polite, knowledgeable and extremely helpful. I originally stopped by to compare a firm and custom firm mattress. When I told Kylie that I was expecting family within a few days and needed a mattress for them, and asked whether I could pick up the mattress rather than wait for delivery, she said she didn't know why not. She called Jay, the warehouse manager, to check, and Jay said that he could do that for me. I wanted to order online to get a rebate on my credit card, so Kylie gave me her number and said she would switch the order from delivery to pickup if I called after ordering. This was Monday afternoon; I ordered Tuesday morning and called Kylie, who immediately ensured my order was switched to pickup. Later Tuesday afternoon Kylie called back with an update; she said that the mattress was being made, and that she would keep me apprised of developments, but that the order should be ready Thursday or Friday. On Wedmesday morning Kylie called me back to say that the order was ready for pickup, and asked when I would like to come by! I set the time for the following morning; when I arrived, a shipping bay was open waiting for me, and Jay was waiting in the parking lot. He and another employee quickly and efficiently loaded the order into my SUV; both were also extremely friendly and pleasant. Kylie then followed up with an email asking whether the pickup process had gone well, continuing the great customer service.
The most amazing part to me is that the warehouse ordinarily loads semi trailers for delivery, but they made an exception for me and went out of their way to help me get the mattress I needed for visiting family. The customer service at Naturepedic is truly incredible, Kylie, Jay and everyone I had contact with there was extremely polite and helpful. I will definitely be a repeat customer any time I need a mattress or accessories; but I also wanted to share the wonderful experience I had, in the hopes that others will choose to buy from this exceptional company with exceptional representatives and products, and enjoy the same fantastic experience that I had. Thank you Kylie, Jay, and everyone at Naturepedic!
View on Googlerunning bear· 5★ · 2026-02-17T01:32:59.058718240Z
⭐️⭐️⭐️⭐️⭐️
I’ve purchased extensively from Naturepedic — two adjustable bed frames (one of which I donated), two queen mattresses, four twin extra-long mattresses, wool toppers, washable wool duvets, and duvet covers. The quality has been consistently outstanding.
Naturepedic is a family-owned company committed to organic, non-toxic materials, and that truly matters to me. Everything feels thoughtfully made, solid, and built to last. The comfort is exceptional without compromising on health or integrity.
These mattresses are designed to last up to 20 years when properly registered, which makes them a smart long-term investment. They frequently offer a 20% discount, making the pricing very reasonable for the level of quality you receive. I also appreciate that you can purchase online using Affirm, which makes investing in quality more manageable.
The adjustable frames are smooth, quiet, and sturdy. The zero-gravity setting is especially supportive. As a nurse, I understand how proper elevation can reduce stress on the body and promote true rest and recovery.
Customer service has been excellent as well. When I accidentally ordered regular twin mattresses instead of twin XL, they handled it graciously and professionally. That kind of integrity speaks volumes.
I continue to purchase from them because the quality, comfort, and values behind their products are worth it. Five stars from the heart.
View on GoogleShannon Krauss· 1★ · 2026-03-04T15:39:48.071510388Z
I like a soft mattress, my husband prefers a medium firmness. We picked Naturepedic because of the options to customize the sides, we wanted something that no longer made us sleep hot, and because it's organic. I went with "plush" and my husband got "medium". Both were too hard, even after trying it for a month. My husband took my "plush" and I did a layer swap for a microcoil, which I was told was softer. We still didn't like the mattress. The only thing we like about the mattress is that we no longer slept hot (had a memory foam previously). The return process was a nightmare. They contract with LoadUp to pick-up your mattress. LoadUp never shows up at your scheduled time. This happened 3 times. They finally showed up on a non-scheduled day and we happened to be home. Lori is the customer service contact that I worked with, both on the phone and in email. She ignored emails and never answers the phone, so you have to wait for a call back. Never once heard an "I'm sorry this is happening". It's surprising how often sleep quality and mattresses come up in conversation. I have made sure to let everyone know about my poor experience with Naturepedic.
View on GoogleNexus Amring· 1★ · 2026-05-14T16:47:21.416318732Z
I went to this store with a friend who had bought here before and spoke highly of the company, so I expected a good visit. We arrived a little early and waited inside until the salesperson showed up. Instead of greeting us, he focused on why I was there and made my presence seem like an issue. The tone of the conversation felt cold right away, and it made both of us uncomfortable. The interaction left a bad impression that was hard to ignore. When we asked simple questions about the products, the answers were short, unclear, and not helpful at all. We were even told we could just buy online, which made it seem like helping us in person was not worth his time. My friend still completed his purchase, but the service alone gave me no reason to ever come back.
View on Googlelotte angel· 1★ · 2026-04-26T15:50:23.799011394Z
I went with a friend who had a great experience here years ago, so we expected things to go smoothly, but it turned into a really uncomfortable visit. The salesperson came in and immediately made things awkward, questioning why I was there even after we explained we were together. The whole interaction felt off, and the attitude didn’t help at all. Instead of being helpful, he seemed uninterested. When we asked questions, the answers were vague and not very helpful, so we ended up relying on our own research. It just didn’t feel welcoming or professional at all. Definitely not the kind of experience you expect when making a big purchase like a mattress.
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